![Etraveli AB](https://media.trabajo.org/img/noimg.jpg)
Scheduler - WFM (Sr Analyst)
1 week ago
Etraveli Group is a key player in the tech solutions industry, focusing on online flight sales. We are dedicated to simplifying the process, connecting travelers with millions of flight options worldwide. Our portfolio includes popular travel agency brands such as Mytrip, GoToGate, and Flight Network. Collaborating with giants like Skyscanner, Google Flights, and TUI, we ensure top-notch service.
Our team of over 2500 experts drives our success and global impact. With offices in Sweden, Canada, Greece, India, Poland, and Uruguay, we are a diverse and innovative company.
Duties & Responsibilities:
- Scheduler (WFM) will oversee forecasting, scheduling activities, and coordination with Operations.
- Ensure scheduling efficiency and timeliness of schedule releases.
- Analyze data to generate optimal work patterns and shift activities.
- Create and track schedules for maximum efficiency.
Requirements:
- Minimum 3 years of WFM experience.
- Prior experience as a scheduler.
- Familiarity with Genesys Purecloud scheduling.
- Strong analytical skills and business acumen.
- Excellent written and verbal communication.
- Proficiency in MS Office and Google Sheets.
Responsibilities include maximizing resource utilization, tracking training progress, optimizing schedules, and ensuring seamless operations.
Additional tasks involve handling new hires, monitoring agent adherence, and maintaining leave schedules.
If you are ready to join a dynamic team and contribute to the efficiency of our operations, this could be the perfect opportunity for you.
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