Canara HSBC Life

1 week ago


Gurgaon, Haryana, India Canara HSBC Life Insurance Full time
Process improvement

  • Be independent and drive improvement along with process owners in areas of efficiency cutting across areas of reducing TATs, cost, enhancing customer experience


Process excellence
  • Reengineer processes to meet the customer , stakeholders and distributor expectations
  • Lead and oversee business transformational projects for the organization.
  • Lead and manage all process initiatives involving the Distributors and Alternate Channels.
  • Create process design / flows which could be a result of new requirements, process enhancements/ changes, Regulatory guidelines or product launches, any suggestions from any external consultants, etc.
  • Review of critical operational processes like New Business, Underwriting, Policy Servicing, Complaints, Claims and support functions to identify appropriate controls which ensure alignment to regulatory and internal requirements.
  • Benchmark and assess all organization vide Operations business process across regulatory and other standards including industry insights

Process Management:

  • Drive and provide guidance to functions in order to conceptualize and implement initiatives to bring in efficiency via standardization of processes and uniform implement best practices
  • Drive productivity via constant monitoring, process tweaks and constructive challenge
  • Oversight and monitoring of measures & metrics via targeted dashboards and MIS reports for an efficient review and challenge process
  • Facilitate the functions in use of technology as a key lever and driver to bring in efficiency, accuracy and maximize productivity
  • Create an effective engagement model within the COO' domain to ensure that the teams do not work in silos and leverage on each other's expertise and resources
  • Understand, evaluate and challenge the need for investments in technology for new initiatives vis a vis costs, benefits, opportunity and maturity of the business and industry with regards to the proposed investment

Leadership & Teamwork:

  • Leadership in driving & instilling a change culture into the organization for crossfunctional/departmental initiatives.
  • Work closely with the leadership team and their direct reports to identify improvement opportunities and ensure timely completion of such activities
  • Mentor High impact Quality Projects directly impacting KPIs for functions / organization
  • Assurance to COO
  • Ensure that there is a framework in place to ensure that the role can provide assurance to the COO on the following parameters
  • Process efficiency
  • Performance and productivity
  • SLA adherence
  • Key compliance requirements
  • Key vendor performance
  • Timely closure of projects
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