Boat Operations Client Service Associate 2

1 week ago


Bengaluru, Karnataka, India State Street Full time

Job Description:
MORO- Associate 2

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Basic Purpose & Responsibilities:

General Profile:

  • Assists in gathering project information by attending user meetings and interviewing clients/users
  • Assists in analyzing information, using flowcharting and other methodologies.
  • Participates in preparing project planning materials by recording meeting proceedings and maintaining tracking documents.
  • Assists in preparing / distributing crosslife cycle project documentation.
  • Performs set up and transactions to prepare user environment for system changes.
  • Conducts research on information needed to support implementation.
  • Communicates with users regarding conversion and roll out plans.
  • Coordinates and participates in various testing activities.
  • Documents new functionality and related set up and operational procedures.
May participate in special projects, e.g., conducting research, collecting and providing requested data, etc.

Knowledge Expertise:

  • Bachelor's Degree in technology, finance, business or equivalent
  • Organizational skills
  • Strong attention to detail
  • Reconciliation experience helpful
  • Analytical and communication skills

Key Competencies and Skills:

  • Time Management and Prioritization
  • Listening
  • Customer Service
  • Status Reporting
  • Giving and receiving feedback
  • Tactfulness
  • Timing
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Core Technical, Organization and Business/Industry Knowledge

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