Operations Client Service, Associate 22

2 weeks ago


Bengaluru, Karnataka, India State Street Full time
Work with client service teams and local sub custodian banks to facilitate client account openings, closings, conversions, renewals and amendment requests

  • Responsible for managing all client escalations
  • Share responsibility with manager for accurate and timely processing for deliverables and for coaching and development of staff
  • Should be aware of MCH
  • GGBE, BLAC, BCAD, BSUB, BRNA
  • Ability to read and understand client document.
  • Interprets client needs and works to meet those needs
  • Contributes actively in team activities, sharing experience and ideas
  • Resolve issues and prioritize actions in the absence of the managers.
  • Facilitates meetings with clients, subcustodians and impacted SSB parties to ensure high levels of service are maintained
  • Ability to recognize and prioritize issues through daily updates, ensuring work is completed within established timeframes
  • Act as technical resource to Account Opening Associates
  • Develop, modify, and maintain department policies and procedures in response to regulatory changes and to ensure adequate controls are in place to mitigate risk
  • Participate in projects and continuous improvement initiatives
  • Understand global markets account structure
  • Good understanding of Omni creation and linkings
  • Work with sub custodians on closing of accounts
  • Ability to draft and upload SWIFTs
  • Good negotiating skills with client team & subcustodian
  • 12 years' experience with Global Custody Account Opening exposure is preferable
  • Bachelors' degree or equivalent


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