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Operations Client Service, Associate 22
2 weeks ago
- Responsible for managing all client escalations
- Share responsibility with manager for accurate and timely processing for deliverables and for coaching and development of staff
- Should be aware of MCH
- GGBE, BLAC, BCAD, BSUB, BRNA
- Ability to read and understand client document.
- Interprets client needs and works to meet those needs
- Contributes actively in team activities, sharing experience and ideas
- Resolve issues and prioritize actions in the absence of the managers.
- Facilitates meetings with clients, subcustodians and impacted SSB parties to ensure high levels of service are maintained
- Ability to recognize and prioritize issues through daily updates, ensuring work is completed within established timeframes
- Act as technical resource to Account Opening Associates
- Develop, modify, and maintain department policies and procedures in response to regulatory changes and to ensure adequate controls are in place to mitigate risk
- Participate in projects and continuous improvement initiatives
- Understand global markets account structure
- Good understanding of Omni creation and linkings
- Work with sub custodians on closing of accounts
- Ability to draft and upload SWIFTs
- Good negotiating skills with client team & subcustodian
- 12 years' experience with Global Custody Account Opening exposure is preferable
- Bachelors' degree or equivalent
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