![Jay TechnoChem](https://media.trabajo.org/img/noimg.jpg)
Technical Support Advisor
1 week ago
Location:
Ahmedabad, Mumbai
Job Type:
Full-time
About Us:
We are a cutting-edge chemical trading platform poised to revolutionize the B2B chemical industry in India.
We are seeking a dedicated Technical Support Advisor to manage our platform's backend operations and provide exceptional support to our users.
Job Description:
As a Technical Support Advisor, you will be responsible for managing the platform's backend operations, addressing user queries, and ensuring a smooth user experience.
You will provide technical support through calls and online channels, troubleshoot issues, and collaborate with the development team to resolve problems.
Key Responsibilities:
Manage day-to-day backend operations of the platform.
Provide technical support to users via phone, email, and online chat.
Address and resolve user queries and issues promptly.
Monitor platform performance and ensure its stability and reliability.
Collaborate with the development team to troubleshoot and fix technical issues.
Assist in the onboarding process by helping new users understand the platform.
Create and update documentation for common issues and their solutions.
Gather user feedback and suggest improvements to enhance the platform.
Requirements:
Proven experience in a technical support or similar role.
Strong understanding of web-based platforms and backend operations.
Excellent problem-solving skills and attention to detail.
Strong communication skills, both written and verbal.
Ability to work independently and as part of a team.
Familiarity with CRM systems and ticketing software.
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
Willingness to travel to Ahmedabad and Mumbai as needed.
If you're an enthusiastic person eager to thrive in a startup environment and contribute to launching a groundbreaking platform that will drive national growth, we encourage you to apply.
We look forward to working with people like you.-
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