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Customer Support Executive
1 week ago
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers' needs to achieve satisfaction.
- Recognize, document and alert the management of trends in customer queries.
- Research, identify and resolve customer queries using relevant information tools.
- Follow up with customers on unresolved queries when necessary.
Job Types:
Full-time, Regular / Permanent, Fresher
Salary:
₹8, ₹20,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
-
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