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Ping Identity Support
3 months ago
Job Profile:
- Act as the main link between customers and the team
- Handle customer interactions, solutions delivery, client and delivery management, people management, and team leadership activities
- Supervise consultant/Sr consultant developers in the project
- Report to Project manager/VP/SVP's
- Provide Ping identity solutions to clients and resolve conflicts
- Offer engineering support for client's application teams using PING
- Participate in Development, Designing, Testing, and Troubleshooting of Applications for onboarding and access issues
- Graduate/Post Graduate in IT
- Minimum 8 years of experience in Ping Identity Support
- Migration and upgrade experience in Ping
- Expertise in PingOne/Ping Federate/Ping Directory/Ping Access
- Experience in SSO and IAM is a plus
- Open to working onsite during US Shifts (5 Days working Mon-Fri)
- Serve as the main liaison between customers and the internal team for clear communication and understanding of client needs
- Maintain regular interactions with customers to understand requirements and ensure satisfaction
- Develop and deliver Ping Identity-related solutions meeting client specifications
- Build and maintain strong client relationships, addressing concerns and ensuring requirements are met
- Oversee solution delivery to ensure timely and high-quality completion
- Manage and mentor a team, providing guidance and support for effective performance
- Lead team activities and report project progress to management
- Lead implementation and support of Ping Identity solutions for clients
- Provide technical support for client application teams using Ping
- Participate in development, design, and testing of Ping Identity-related applications
- Troubleshoot and resolve issues related to applications onboarding and access
- Strong interpersonal and communication skills for managing client relationships
- Proven ability to deliver technical solutions meeting client requirements
- Experience in managing client expectations effectively
- Ability to oversee delivery of technical solutions on time and within scope
- Experience in managing and mentoring technical teams
- Strong leadership skills to guide and support a team effectively
- Expertise in Ping Identity implementation, support, and conflict resolution
- Background in providing technical support for applications and issue resolution
- Experience in development, design, testing, and troubleshooting of technical applications