Identity Trainee
7 months ago
Role - Trainee
Skill - Manual provisioining
Location - Bangalore
- Able to perform user interactions to resolve requests
- Willing to work in Rotational shifts
- Experience in Excel and Word for Reporting/Tracking and Documentation works is added advantage.
- Learning agility to scale up in other IAM Area
- Understand clients' business environment and basic risk management approaches related to IAM.
- Planning, coordinating, scheduling & conducting coordination meetings with project teams for documentation of issues and actions pertaining to construction schedule.
- Providing delivery of high quality services to support customer's business needs & achieving continued high client satisfaction from all operational users for services.
- Ramped up incident Service Level Agreement (SLA) adherence from **92% to 98%** through daily reviews; improved recovery times for complex incidents, 70% were resolved same day.
- Ensuring all Standard Operating Procedures are up to date and team is following the same in their day-to-day activities.
- Documenting new improvements or changes into existing process in existing SIPs(Service improvement program) and all updated SIPs are signed off with client before team starts working on them.
- Doing bottom up analysis and FTE calculation for the support.
- Contributing towards training and mentoring the team. Documenting the various procedures so that they can be further used for training as well as for further reference
- Reporting account management of any process gaps from client side
- Collaborating with client team to keep both teams on same page in terms of the work and technology that is being used.
- Creating and Scheduling the report on service now.
- Troubleshooting production issues like collection failures, performance issues.
- Providing prompt and accurate information on individual performance.
- Facilitating weekly team meetings, focusing on targets & achievements
- Identifying critical UAM processes and customer/business/regulatory requirements, ascertaining critical results desired and aligning it with customer/business/regulatory requirements
- Proposing solutions to known & unknown issues, as part of the project.
- Driving & resolving the major Incidents as per the predefined major incident management process and providing root cause analysis for the same
- Taking necessary action to amend the procedures to minimize the D-sat in tickets and ensure the timely update of Knowledge Base for effective problem resolution.
- Identifying & implementing UAM access control improvements, including automation of provisioning/de-provisioning.
- Guaranteeing technical resources are organized for effective support, providing leadership and day-to-day management of the UAM Team.
- Ensuring the access to shared folders are authorized and approved by right level of approvers.
Creation of shared folder and granting access to the Shared Drive as per Client’s Request.
- Creating Generic, Shared & Service account and ensure individually accountably is maintained by registering the Id’s on shared Id vaults.
- Coordinated directly with the clients & resolved issues; proposed solutions to known & unknown issues, as part of the project
- Creations groups and granting shared folder and delegate permissions to end users.
- Managing process scope - Managing the customer expectations or scope.
- Managing all remediation requests sent to the ID Provisioning team.
- Administration of users accounts (Creation/deletion) in Windows using Active Directory.
- Handling problem management, Incident management, Change Management and Vendor co-ordination within SLA/deadlines to meet customer satisfactions.
**Why Simeio?**
Customers of all sizes globally across all sectors rely on Simeio Solutions to help secure their organizations. An innovative and industry leader, Simeio offers Identity as a Service (IDAAS), Identity and Access Management (IAM) managed services, and Advisory services. Its full range of services is powered by an industry first IAM Virtualization Platform delivered via Simeio's Identity Intelligence Center (IIC). Simeio is a cutting-edge growing company with a strong dedication to its employees and their opportunity for growth and success. Simeio is Recognized by Gartner as the number one company in Traditional/Legacy Workforce IDAAS Use Case and by Deloitte's 2016 Technology Fast 500 recognized as one of the fastest growing technology companies in North America.
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