Customer Service Associate

2 weeks ago


Noida, Uttar Pradesh, India WNS Full time

The Representative Customer Service position interfaces with customers via inbound calls or chat through the Internet depending upon client requirements.

Experience – 1 Year

Educational Qualification – Any Graduate or Under Graduate

Job Location - Gurgaon

Shifts – Rotational with two Rotational offs

Salary - Upto 6LPA

Job Responsibilities

  • Ensure service delivered to our customers meets contractual
  • Manage high call volume within desired AHT target (90Secs)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Participate in activities designed to improve customer satisfaction and business performance
  • Respond to customer inquiries by referring the knowledge base

Interested candidates can share their CV at or call at # OR Can WALKIN to below venue

11th floor of Block A2 &; A3,, Gurgaon Haryana

Time - 11 AM - 4 PM ( Monday to Friday )

POC - Akshya Tiwari



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