Customer Support Associate

1 week ago


Noida, Uttar Pradesh, India Capline Services Pvt Ltd Full time
We are looking for an
Associate/Sr. Associate who can create and nurture long term relationships with customers by providing great customer service & satisfaction.

In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them.


Roles & Responsibilities:

  • Answering inbound & outbound calls of clients & customers
  • Client interaction & coordination.
  • Providing best customer service & working on quality scores simultaneously.
  • Attention to details and ability to analyze and interpret data.
  • Need to maintain Accuracy in Reports.
  • Ability to work effectively in a team environment

Requirements:

  • Excellent in English Communication Skills
  • Proven experience in International voice process (preferably in US)
  • Problemsolving aptitude.
  • Able to work on Google Doc and G-Sheet.
  • Ability to work well with a team.

Perks & Benefits

  • Health Insurance Coverage
  • Disability Insurance
  • Leave Encashment
  • Sat & Sun weekly off
  • Salary on time
  • Reward & Recognition
  • Employee Engagement

Job Types:
Full-time, Regular / Permanent

Salary:
Up to ₹480,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Provident Fund

Schedule:

  • Fixed shift
  • Monday to Friday
  • Night shift
  • US shift

Supplemental pay types:

  • Yearly bonus

Application Question(s):

  • What is your level of proficiency in English? (Conversational/ Professional)

Experience:

  • Customer service: 1 year (preferred)

Shift availability:

  • Overnight Shift (preferred)
  • Night Shift (preferred)

Speak with the employer

  • Health insurance


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