Customer Support Associate
1 week ago
Associate/Sr. Associate who can create and nurture long term relationships with customers by providing great customer service & satisfaction.
In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them.
Roles & Responsibilities:
- Answering inbound & outbound calls of clients & customers
- Client interaction & coordination.
- Providing best customer service & working on quality scores simultaneously.
- Attention to details and ability to analyze and interpret data.
- Need to maintain Accuracy in Reports.
- Ability to work effectively in a team environment
Requirements:
- Excellent in English Communication Skills
- Proven experience in International voice process (preferably in US)
- Problemsolving aptitude.
- Able to work on Google Doc and G-Sheet.
- Ability to work well with a team.
Perks & Benefits
- Health Insurance Coverage
- Disability Insurance
- Leave Encashment
- Sat & Sun weekly off
- Salary on time
- Reward & Recognition
- Employee Engagement
Job Types:
Full-time, Regular / Permanent
Salary:
Up to ₹480,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Yearly bonus
Application Question(s):
- What is your level of proficiency in English? (Conversational/ Professional)
Experience:
- Customer service: 1 year (preferred)
Shift availability:
- Overnight Shift (preferred)
- Night Shift (preferred)
Speak with the employer
- Health insurance
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