Senior Manager

1 week ago

Bengaluru, Karnataka, India Razorpay Full time

The Role:

As the Senior Manager of Incorporations Business and Operations, you will be responsible for overseeing and expanding our business operations for Incorporations in India. You will play a pivotal role in developing and executing strategies to drive growth, manage day-to-day operations, and ensure compliance with vendors & local regulatory . Your leadership, understanding of the current Incorporation market and expertise in handling complex business operations; will be critical in achieving our business objectives and establishing Razorpay as a market leader in India.

Roles & Responsibilities:

Business Strategy : Develop and implement a comprehensive business strategy for company registration services in India, aligning with the company's overall goals and objectives of enabling startups. Business Development and Cross-Selling Strategy: Develop and implement initiatives to identify and capitalize on cross-selling opportunities within our existing client base, as well as explore avenues for business development to attract new clients and revenue streams. Operational Excellence and Customer Success: Oversee day-to-day operations, ensuring efficiency, quality, and compliance with industry standards, while also leading efforts to enhance customer success, satisfaction, and retention. Financial Management : Manage the annual budgets & P&L, monitor financial performance, and implement cost-effective measures. Vendor Relationships : Build and maintain strong vendor relationships, serving as a trusted advisor and ensuring vendor satisfaction and retention. Regulatory Compliance : Stay updated on local regulations, ensure adherence, and manage any necessary permits, licenses, or compliance requirements. Performance Metrics : Establish and monitor objectives & key results (OKR) to track the business success, making data-driven decisions to optimize performance. Reporting : Provide regular reports and updates to senior leadership on the status of operations, achievements, challenges, and strategic recommendations.

Mandatory Qualifications:

Bachelor's degree in Business Administration, Management, or a related field/ CA/CS/LLB; MBA preferred. Proven experience of 5-9 years in a mid-senior management role with a focus on business development, operations and strategy, preferably in the finance/legal/B2C sector. Strong understanding of Indian Incorporation & Compliance environment, regulations, and market trends; would be a great add on. Past experience of working in cross functional teams with product/ design/ analytics/ marketing Exceptional leadership, team management, and interpersonal skills. Strategic thinker with the ability to translate strategies into actionable plans. Results-oriented with a track record of achieving business growth and profitability.

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