Zupee - User Experience Researcher - Gaming Domain

1 week ago

Gurgaon, Haryana, India CASHGRAIL PRIVATE LIMITED Full time
UX Researcher

Location :
Gurgaon (Onsite)

Years of Experience : 3-5 years

Department :
Design/Research

About the Job :


As a User Experience Researcher specializing in Real Money Gaming (RMG) at Zupee, you will play a pivotal role in enhancing the user experience for our RMG platform.

This role involves conducting comprehensive research, gathering insights, and collaborating with cross-functional teams to ensure our gaming experiences are engaging, intuitive, and meet the expectations of our users.

Key Responsibilities :

User Research in Gaming :

  • Plan and execute user interviews, surveys, and usability studies tailored to the unique aspects of real money gaming.
  • Work closely with product teams to understand user behaviors, preferences, and pain points in the gaming context.
Usability Testing for Gaming Platforms :

  • Design and conduct usability testing sessions specific to real money gaming platforms.
  • Collaborate with game designers and developers to implement user feedback and improve gaming interactions.
Data Analysis Mastery :

  • Analyze complex data sets, both quantitative and qualitative, to derive actionable insights and provide strategic recommendations for product improvements.
  • Utilize statistical methods to interpret user behavior patterns and trends.
Competitor Analysis in

RMG :


  • Stay abreast of trends and advancements in the real money gaming industry.
  • Conduct thorough competitive analysis to identify opportunities and maintain a competitive edge.
Collaboration with Gaming Teams :

  • Collaborate effectively with gaming designers, product managers, and developers to integrate user insights seamlessly into the gaming development process.
  • Communicate research findings through clear and impactful presentations.
Thought Leadership :

  • Stay abreast of industry trends, advancements, and emerging technologies within UX research.
  • Contribute to thought leadership within the organization through presentations, workshops, and knowledgesharing sessions.
  • Vendor Management & Recruitment
  • Manage existing vendors and onboard new vendors for vendor selection and vendor relationships for research services.
  • Work with various partners and vendors to identify target groups for studies.
  • Influence and guide recruitment of participants through development of participant screeners that are relevant to each research project.
  • Ensure that the vendors present deep and detailed insights for studies that they are responsible for conducting.
Qualifications :

  • Bachelor's or Master's degree in Human-Computer Interaction, Psychology, UX Design, or a related field.
  • 3+ years of experience in user experience research with a proven track record of successful projects.
  • Proficiency in various research methodologies and tools.
  • Experience working with market research vendors.
  • Excellent analytical and problemsolving skills.
  • Strong communication skills, both written and verbal.
Preferred Skills :

  • Proven experience in user experience research within the real money gaming domain.
  • Experience with usability testing tools and software tailored for gaming environments.
  • Knowledge of UX/UI design principles.
  • Ability to thrive in a collaborative and fastpaced gaming environment.
Benefits :

  • Competitive salary with performance bonuses.
  • Opportunities for professional development and career advancement.
  • Comprehensive health and wellness programs.
  • Flexible work schedule to maintain worklife balance.
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