Demo Support Engineer

2 weeks ago


Hyderabad, Telangana, India ServiceNow Full time

Job DescriptionThe Demo Support team provides excellent services to our technical sellers and Solution Consultants, focusing on improving the customer experience.

As a Demo Support Engineer specializing in Tools, your role will be vital for testing, implementing, and supporting Demo Support Tools.

This involves collaborating closely with external Demo Automation vendors and internal business stakeholders to test various features and aid in the development of a rollout strategy.

You will also guide Solution Consultants through critical issues, ensuring timely and effective case resolution for impressive demos.

Proficiency in the ServiceNow platform, diagnostic tools, and collaboration with other teams are crucial for success. Additionally, your unique perspective will contribute to process and product improvements within the Global Demo Org.

To thrive in this role, you should possess:Leadership in investigating and resolving complex issues and escalations, demonstrating exceptional technical understanding, business process knowledge, and customer focus

Effective multitasking and efficient management of the case queue

Identification, creation, and refinement of Level 0 assets such as Knowledge Articles, Virtual Agent topics, and Improvement stories

Strong commitment to quality and customer service

Fluent communication in English to convey process, operations, and capability information effectively

Maintaining a professional demeanor when handling complex user issues, including demanding customers

QualificationsDesired Skills:
Intermediate proficiency in HTML, CSS and Javascript

Experience in administering, developing, maintaining, or supporting ServiceNow Applications and Systems preferred

Additional InformationServiceNow is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.

Click here to learn about our work personas:
flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S.

Government for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S.

Government.

Please Note:
Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
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