Agm - Telecalling

2 weeks ago

Delhi, Delhi, India Vodafone Idea Full time

Job Req ID:

Location: New Delhi, IN- Function: Other- About:

Role
Telecalling Manager

**Job Level/ Designation
M2

Function / Department
CS

Location
Delhi

Job Purpose
Overall responsibility of managing collection through outbound call center

Key Result Areas/Accountabilities

  • Collections
  • Managing collection through outbound call center
  • Churn management
  • Reduction of field allocation
  • Ensue meeting collection target

Core Competencies, Knowledge, Experience

  • Collections
  • Mobiltiy Collection Retail, Forward Flow, Cost of Active collection
  • Thru Outbound Call Center
Customer Churn management - Invol Churn, TNPS?NPS, MNP Canc
Postpaid Experience - Reduction of Field Allocation, Digital Payment Penetration
Ensure Active Collections Targets are achieved.

Must have technical / professional qualifications

  • Graduate /MBA
  • 46 years on role experience

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    2 days ago

    New Delhi, India Vodafone Idea Full time

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