Required IT Administrator

1 week ago

Dehra Dūn, Uttarakhand, India Iksana Full time
Iksana is a provider of smart workspace solutions and business incubation services. We provide premium, fully-serviced, and tech-enabled workspaces, alongside hospitality-led services and amenities. We are the first and largest co-working space provider in Dehradun.

We also offer a host of business support and back-office services across setting up a business, HR, finance and accounting, legal, statutory compliance, IT and technology solutions.


Responsibilities:


We are currently seeking a Lead for the IT Support function team to support our co-working members locally in Dehradun and remotely by servicing technical support requests.

This position is based in
Dehradun and would include different areas in IT and infrastructure support.

  • Monitor and maintain the network and servers at our locations in Dehradun
  • Installing, configuring and upgrading new hardware and software at our locations in Dehradun
  • Assess present network servers, operating systems and security layers
  • Provision of inperson IT support for all buildings/ members in Dehradun for all IT related issues and requests
  • Support members with all technology requests and/ or issues, and prompt responses to our internal teams
  • Troubleshoot and promptly respond to all LAN & Wireless Network issues
  • Diagnose IT related issues and to design, plan, or implement a resolution in a timely and appropriate manner
  • Proactively ensure that members' issues are, where possible, anticipated and resolved before they happen
  • Identify chronic or recurring IT issues, and work to find the best resolution and solutions
  • Performing diagnostic tests and debugging procedures to optimize computer systems
  • Assist members with setups and configuration of technology within their space (i.e., racking equipment, IT services setup, etc.)
  • Increase member retention by conducting quarterly checkins for technology health checks with members' IT contact
  • Designing and implementing efficient enduser feedback and error reporting systems
  • Engage and manage third party vendors to perform onsite and remote IT work when needed
  • Ensure that our IT infrastructure setups are properly documented for future support situations and our internal reference
  • Support selling of Member IT services that generate revenue for us
  • Coordinate the configuration, administration, maintenance and troubleshooting of AV equipment and software
  • Troubleshoot network printing resources, including print servers, printers, and other peripheral devices
  • Ensure that the hardware and software programs are adequately upgraded
  • Install and implement effective security systems and protocols to prevent potential threats
  • Creating user accounts and performing access control

Additional Requirements:

  • Bachelor's degree in computer science, information technology, information systems, or similar
  • Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification
  • At least five years or more of technical work experience (IT support, field work, certifications, etc.)
  • Strong understanding of IT systems, networking equipment and related technologies
  • Strong knowledge of data networking, system security, and IT administration principles and architecture
  • Strong written communication skills to communicate with members via our ticketing system
  • Strong inperson social skills to communicate with members and internal team, when troubleshooting and helping members
  • Good organizational and time management skills
  • Ability to use discretion and judgment in evaluating problems and creating solutions
  • Ability to effectively communicate technical information, both verbal and written, including to nontechnical users
  • Identify and consult with management regarding solutions to projects

Educational Qualification:
Bachelor's degree in computer science or Equivalent

Experience: 5+ years of experience as an IT Administrator.

Specific experience in co-working/ business centre/ hospitality/school would be preferred.

Location:
Dehradun

No

of Vacancies:
1

Salary Range:
Salary will be based on experience and last salary drawn.

About the Opportunity:

We are currently seeking a Lead for the IT Support function team to support our members locally in Dehradun and remotely by staying connected to technical support requests.

This position is based in
Dehradun.

This role is a hybrid of different areas in IT and infrastructure support.

  • Monitor and maintain the network and servers at our locations in Dehradun
  • Installing, configuring and upgrading new hardware and software at our locations in Dehradun
  • Assess present network servers, operating systems and security layers
  • Provision of inperson IT support for all buildings/ members in Dehradun for all IT related issues and requests
  • Support members with all technology requests and/or issues, and prompt responses to our internal teams
  • Troubleshoot and promptly respond to all LAN & Wireless Network

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