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Customer Care

4 months ago

Nagpur, Maharashtra, India NJ India Invest Full time

Job Code:

  • 6938
    Prefer Gender:
  • Any
    Experience:
  • 24 Month(s)

Function:

  • OPERATIONS
    City:
  • Nagpur
    Audio Profile:
  • NA
    Qualification:
  • MBA/PGDM
    Area of Expertise:
  • Sound understanding skill
  • Job Description
    Primary Role
Efficient Handling of Calls.

Serves customers by providing relevant information.

Resolving internal service problems and escalating, if needed.

Providing proactive customer outreach.

Collecting and analyzing customer feedback.

Responding to customer reviews.

Developing and documenting knowledge into helpful content.

Secondary Role
Assisting other officers for solving queries in case of excess queries.

Adhering to organizational process & policies.

Providing feedback on enhancement of systems and overall organization on time to time basis.