RBB Branch Manager
7 days ago
Responsibilities
- Lead a resultoriented team and is responsiblefor managing the Branch Profitability ensuring high quality serviceand Customer Relationship Management Operation and risk.
- Own allbranchbanking objectives and overall branch supervision ensureachievement of overall Branch Targets by generating business andcross sales.
- KeyCustomer Relationship Management & supervision of allHighNetWorth customer programs.
- Ensure all components of the branch salesmodel function as per design.
- Complaints Handling.
- Review Branch Operationsreports.
- Managingteller operations and vault.
- Branch Merchandising & coordination withMarketing at product level.
- Review vault register and KeyRegisters.
- Adherenceof sales process & OperationalChecklist.
JobResponsibilities
Achievement of BusinessTargets
- Achievement of Income and contributiontargets
- Achievementof Incremental Current Account & Saving Account targets
- Cost to Income Ratiobenchmark
- Cross SellProducts like Demat Credit Cards Mutual Funds Insurance InvestmentAdvisory and Assets etc.
- Ensuring Portfolio Growth
- Ensuring Cross SellRatio.
Program / ChannelManagement
- Managed program (Wherever Applicable)
- Ensuring Revenuegenerating roles Channel overall target achievement (WhereverApplicable)
- EnsuringHNW Portfolio Management and customer service (Wherever Applicable)
- Ensuring achievementof cross sell Ratio
Complains and CustomerManagement
- Ensure all components of the branch salesmodel function as per design and regulatory compliance.
- Complaints Handling.
- Process adherence(Sales/Audit/RISK/Operation)
- BRM SQ rating
- Targeted growth of existing portfolio
- Attrition Control asconfirmed for portfolio growth
- Percentage of depleted accounts
- TAT delays
- Effective resolutionof complaints from Next Step & Talisma. Review and resolutionof offsite ATM complaints
- Organising customer meets to solicit feedbackon service and products
- Mystery Shopping Ratings
- Ensuring ContactRatio
- Ensuring CrossSell Ratio
- Review ofall CRM and ensuring adherence and TAT.
PeopleManagement
- Staff Turnover
- Staff Motivation and morale
- Training staff isexposed to skill based product knowledgebased.
- Productivityof Coex/LSE on CASA/Demat/Credit Cards (A)
- Operational knowledge based training
- Staff productivitymanagement
Review andControl
- Review vault /Vault& Key register MonitorPhysical verification of cash (Periodic).
- Audit Rating No frauds / Operational Errors.
- Review Suspense& Dummy accounts.
- Ensure compliance with Banking rulesRegulations & Procedures.
- Periodic review of progress vs.objectives.
- Ensureclarity of Business objectives among staff.
- Adherence of salesprocess.
reatil branchbanking,branch banking,channel management,CASA,CrossSelling,portfolio management,revenue generation,CustomerService
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