Tech Escalation Mgr-Integ Ops
1 week ago
about the role
1. To troubleshoot and resolve complex customer related faults in a multiservice & Multivendor environment.
2. Handling escalated issues for LAN/WAN, security, WAN optimalisation & Zscaler related failures.
3. Leading technical bridge calls with customer & stakeholders for escalated incidents till resolution
4. Working with vendors and providers to provide final resolution to any support request received.
5. To contribute in tools development to reduce human efforts and to improve customer experience
4. Propose enhancement in tools as per requirement for customer or other stakeholders
5. Timely and High-Quality handling of all support Requests.
6. Prepare Known error data base form learnings on past incidents and problems
7. Coach & mentor Service Desk and Incident management teams to raise their autonomy level
8. Use all forms of training provided by Orange to keep up to date with existing and new services.
9. Responsible for the verification and/or recommendation of the correct and appropriate hardware/software
10. To prepare various reports as required.
11. Drive various improvement projects in line with problem management initiatives.
12. Shift work/on-call may be required.
about you
An experience on Cisco Routers, switches and wireless configurations & SDWAN solutions. Excellent troubleshooting skills on network, Proxy, security, and cloud-based solutions Scope of technical expertise must include some the following: Services: LAN, WAN, SDWAN (Meraki & Viptela) and IPNet (Private Internet -VPN), DSL Router types: Cisco all chassis, Juniper MX Routing and Other Protocols: OSPF, EIGRP, BGP4, MPLS, Metro Ethernet Access etc. Remote Access: PPP Dial (ISDN/PSTN), IPsec (VPN). Internet, IP security, Proxy (Zscaler), Firewalls (Fortinet, Paulo Alto, Checkpoint) Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach. Excellent communication and presentation skills Good interpersonal and time management skills Ability to work under pressure. Ability to deal with multiple tasks. Ability to coach and mentor peers and subordinates Ability to act as the customer representative with suppliers and vendors. Proactive, self-motivated, and determined attitude. Leadership and Matrix Management, Excellent training & coaching skills Good analytical skills Excellent problem-solving skills are necessary. Flexibility in terms of working hours. Good Vendor management and coordination skills Team motivation and customer centric approach. Agile, flexible and innovative approach.additional information
Educational Qualifications: Degree or equivalent
Relevant Experience: Overall experience of 7+ years in networking domain
Role will impact on:
Customer experience Service stability Effective daily operation of the teamcontract
Regular
-
Cyber Security Ops. Professional
1 week ago
Gurgaon, Haryana, India BT Group Full timeCyber Security Ops. ProfessionalJob Req ID:29969Posting Date:19 Mar 2024Function:Cyber SecurityUnit:BusinessLocation:Candor TechSpace, Tikri, Secto, Gurugram, IndiaSalary:CompetitveWhy this job mattersThe Cyber Security Ops. Professional supports in activities that ensure the delivery of security solutions, supporting daily global operations in the delivery...
-
General & Op Acctng. Associate
2 weeks ago
Gurgaon, Haryana, India NTT Data Services Full timeWe are currently seeking a General & Op Acctng. Associate to join our team in Gurgaon, Haryana, India.Key Performance Parameters: Responsible for Expense report auditing, Fraud Investigation, Reporting and, T&E settlements etc. Responsible for timely response to employee queries. Identify and resolve both regular and nonroutine problems or escalate to the...
-
Vehicle Body
2 weeks ago
Gurgaon, Haryana, India Maruti Suzuki India Limited Full timeLevel: AM/DM/MGR Position: Gurgaon Plant Educational Background: B.tech in Mechanical/Automobile Engineering with 3 to 8 years of experience Diploma in Mechanical/Automobile with 10 to 16 years of experience Job Role: Market returned parts analysis of Door components involving mechanical functional parts such as Handle, Latch, Regulator, Gas springs, Hinge,...
-
Avp - Hbeu Reporting Ops - Hbeu Integrated
2 weeks ago
Gurgaon, Haryana, India HSBC Full timeJob descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses...
-
Sr Mgr
2 months ago
Gurgaon, Haryana, India United Airlines Full timeUnited's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the...
-
Sr Mgr
4 weeks ago
Gurgaon, Haryana, India United Airlines Full timeUnited's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the...
-
Team Manager, ML Data Ops
2 weeks ago
Gurgaon, Haryana, India ADCI - Haryana Full timeWhenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Search Ops helps Search services provide a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.Our vision is to create business value by delivering high...
-
Relationship Mgr
1 week ago
Gurgaon, Haryana, India Standard Chartered Bank Full timeRole Responsibilities Job Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets. Responsibilities Maximize sales performance to achieve...
-
Ops Admin
2 weeks ago
Gurgaon, Haryana, India ASSPL - Haryana Full time6+ months of human resources experience High school or equivalent diplomaThe operations administrative role provides support to the management team in a variety of administrative tasksResponsibilities include:Clear flags in systems and assess attendance point for associates for unexcused absences. -Collect/organize time off request forms for Amazonians from...
-
Ops Admin
2 weeks ago
Gurgaon, Haryana, India ASSPL - Delhi - C76 Full timeExperience in human resources Bachelor's degree is minimumThe operations administrative role provides support to the management team in a variety of administrative tasks.Key job responsibilities Clear flags in systems and assess attendance point for associates for unexcused absences. Collect/organize time off request forms for Amazonians from managers and...
-
Logistics Coordinato
2 weeks ago
Gurgaon, Haryana, India Whiteforce Full timeEmployment Information: Industry- Logistics Coord Job level- Any Graduate Salary- Experience- - 2 Pay-Type- Annually Closedate- JOB-ID- JB-25979 Location- GurgaonJob Descriptions:Designation: Sr. Executive/Assistant Mgr - D2C Logistics Coordination (Last Mile)Experience - 0 to 2 years Location - Sector 55, Gurgaon Office timings - 9:30 am to 6:30 pm...
-
Digital Transformation manager
2 weeks ago
Gurgaon, Haryana, India Maruti Suzuki India Limited Full timeJob Description - Digital Transformation ManagerDivision: Digital Enterprise (DE)Dept.: AUTLevel: DM/MGRLocation: GurgaonMinimum Qualification: B.E. or B.Tech. or bachelor's degree with MBA (any specialization).JOB PURPOSEResponsible for overseeing digital transformation initiatives (Major Automations) from an AUT perspective across the organization. Manage...
-
Nrr - Ops
2 weeks ago
Gurgaon, Haryana, India Shipsy Full timeCompany DescriptionAt Shipsy, we aspire to be at the forefront of technology with next-generation products that change the way logistics is managed, and positively impact millions of people.Over the past 6 years, Shipsy has gained a dominant share in the domestic logistics space with over 30% of the India courier/express industry flowing through our system....
-
Python Developer
2 weeks ago
Gurgaon, Haryana, India True Tech Professionals Full timeLocation: Gurgaon, IndiaJob Type: Full-Time, HybridExperience: 5+ YearsJoin Date: ImmediateAbout Us: We are a leading tech-driven company based in Gurgaon, focused on delivering innovative solutions and services.We pride ourselves on our collaborative culture and are looking for a highly skilled Senior Python Developer to join our dynamic team.Role Overview:...
-
am hrbp
2 weeks ago
Gurgaon, Haryana, India AXA Group Full timeSenior Human Resources Advisor / Junior HR Business Partner Gurgaon, Haryana, IndiaAt AXA XL, we are transforming Human Resources. To keep AXA XL moving fast, fast forward, HR is changing our systems, processes, and policies to help our clients attract, engage, develop, and retain the best talent globally. We are looking to bring on board a passionate...
-
Manager - Advertisement Operations
3 months ago
Gurgaon, Haryana, India United Airlines Full timeWe have a wide variety of career opportunities around the world — come find yours.LoyaltyLoyalty is responsible for the strategic planning, development and execution of our MileagePlus programs and the associated partnership development and marketing Job overview and responsibilitiesExciting opportunity to be a part of a brand new best-in-class Ad Ops team...
-
Manager - Advertisement Operations
4 weeks ago
Gurgaon, Haryana, India United Airlines Full timeWe have a wide variety of career opportunities around the world — come find yours.LoyaltyLoyalty is responsible for the strategic planning, development and execution of our MileagePlus programs and the associated partnership development and marketing Job overview and responsibilitiesExciting opportunity to be a part of a brand new best-in-class Ad Ops team...
-
Solution Architect
2 weeks ago
Gurgaon, Haryana, India Maruti Suzuki India Limited Full timeDivision : ITIS Department : ITEA Job Location : MSIL Gurgaon Job Title : Solution Architect Job Role : Solution Architecture Design Review in Enterprise Architecture Practice at Maruti Suzuki Reporting To : Enterprise Architect Level in the organization : DM/MGR Educational Qualification Graduation (With Specialization): B....
-
HRIS Ops Analyst
2 weeks ago
Gurgaon, Haryana, India Gartner Full timeAbout the role: The HRIS Operations Analyst provides specialized support in functional areas of expertise, including Workday, to process and troubleshoot end user inquiries. This role sits within the HRIS organization and requires a candidate with strong employee orientation, understanding of Human Resources business processes and expert technical...
-
Tech Support Analyst 2
2 weeks ago
Gurgaon, Haryana, India Capgemini Full timeJob DescriptionResponsible for the day-to-day operation and support in one specific IMS domain.Experience required - 6 to 12 YearsProvide Level 2 support for Nokia products, troubleshooting and resolving technical issues relatedto Diameter, VOLTE, SIP, and other associated protocols.Manage and resolve complex customer issues escalated from the Monitoring...