Process Expert

2 weeks ago

Chennai, Tamil Nadu, India Maersk Full time
Candidate must be fluent in WRITTEN & ORAL FRENCH (Min reqm DELF B1 certification) alongside STRONG communication skills in ENGLISH Role is CUSTOMER FACING and candidate is required to deliver excellent CUSTOMER EXPERIENCE by resolving queries timely via Email & Chat from customers on OTIF basis (On-time in-Full) Candidate must demonstrate strong ANALYTICAL & CUSTOMER SERVICE MINDSET, CENTRICITY and demonstrates EMPATHY while communicating with customers Candidate must have good INTERPERSONAL SKILLS, TEAM PLAYER MINDSET and can COLLABORATE with other internal stakeholders to resolve the customer's query. Candidate must have STRONG PROFICIENCY in MSOffice applications (Excel, Outlook, Onedrive, Teams) Prior experience in Customer service/Shipping & logistics/documentation/Live Chat/Transaction processing role will be an added advantage Is an Individual Contributor role & reports directly into the Team Manager

Location : Chennai

Flex work (50% at Office and 50% WFH every week) and NO permanent WFH

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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