Member Success Executive

2 weeks ago

Delhi, Delhi, India Careers at Tide Full time

Department :
Member Engagement Marketing (MEM)

Who are Tide:

At Tide, we're on a mission to save businesses time and money. We're the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK.

Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market.

Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love.

We're looking for someone to join us on our exciting scale up journey and be a part of something special.

We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment.

Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.


What we're looking for:

As a Member Success Executive (Tele-Sales Executive) you'll be target oriented and passionate about helping small businesses.

Working in a fast-paced, ever-changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money.

You'll be target focused and confident at handling objections to achieve your revenue goals. You'll also have an excellent telephone manner, will be outgoing and thrive working in a close-knit team. You'll possess excellent commercial awareness, constantly seeking new opportunities to generate revenue. Passion, drive and enthusiasm are a must.

As a Member Success Executive you'll be:

  • You'll be a part of the "account farming" team and will be responsible for nurturing the member relationship post-sale
  • The primary objective of farming team will be to achieve targets related to Tide account activations
  • You'll call our existing members, build rapport with them, understand their businesses and will upsell relevant products or services to help them thrive
  • You'll work crossfunctionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
  • You'll source your own leads that you identify as having potential to generate revenue
  • You'll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide

What makes you a great fit:

  • You are passionate, driven, have a can do attitude and positive
  • You have 13 years' experience in telesales roles with a focus on revenue generation, preferably within the FinTech or digital banking sector
  • You have excellent written and spoken English and Hindi language skills
  • You have previous customer service or telesales experience
  • You're focused on revenue and can upsell to our prospective members
  • You're target driven
  • You are comfortable with constant change and switching of priorities
  • You love to troubleshoot and have a member first mentality
  • You're a team player and can complete adhoc tasks
  • You will be incredibly selfmotivated and conscientious, wanting to make a real difference to the business
  • You have the ability to be able to listen, learn and adapt to feedback
  • You may also have some knowledge of compliance, KYC, AML, and associated regulations
  • You may also have previous experience working with a Fintech or digital bank

What you'll get in return:

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities

Tide is a place for everyone:
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels.

We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

We believe it's what makes us awesome at solving problems We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

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