Officer/executive - Customer Service & Security

3 weeks ago

Delhi, Delhi, India Indigo Airlines Full time
**Officer/Executive - Customer Service & Security - Delhi

Job Location - Delhi

Date of Interview - 9th June, 2023

Registration Time - 9:00 AM to 12:00 PM (Request to please reach the venue on time for a smooth process).

Interview Time - 11:00 AM to 6:00 PM

Interview Venue:

-
Hyatt Centric, Janakpuri District Center, Janakpuri, New Delhi, Delhi

Mandatory Documents required during interview. (Both Original & Photocopy)

  • Resume/CV
  • Passport Size photograph
  • PAN Card
  • Adhaar Card ( with Address)
  • Passport ( with Address)
  • Educational Documents 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.

Eligibility Criteria:

3.

Desired Skills:
Good Communication Skills **, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.

  • Airport Operations Experience Preferred.
  • No Visible Tattoo marks/ body art

Requirement:

A

Mandatory Requirements:
a)
For Customer Service - Good Communication, Pleasing Personality

b)
For Security - Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

B

Preferable Requirement:
a)
For Customer Service - Well versed in Customer Dealing

b)
For Security - BASIC AVSEC, Screener, NCC Background

Job Description -

Security - Screeners & Basic Avsec certification preferred

Primary Responsibility:

You will be responsible for implementation of security policy and procedures laid down by the Company.

Mission:
To secure

  • Safe operation
  • Punctuality
  • Customer Satisfaction
  • Team efficiency
  • Cost control
  • Secure good working atmosphere and environment

Focus:
Manage safe and secure operations in accordance with security program and applicable procedures.

Functional Responsibilities:

  • Maintain standards as per Company requirements
  • Ensure effective threat assessment and response capability
  • Achieve department goals and follow up
  • Perform duties as per the Security Programme.
  • Maintain performance standards and follow up with your shift
  • Monitor continuously the Quality System and the level of conformance
  • Secure quality level
  • Optimize resource
  • Aware of Emergency Response Procedures, rules and regulations
  • Acquire and maintain necessary skills required to perform job functions
  • Maintain work procedures as per company requirements
  • Carry out development dialogue with the Team leaders
  • Control theft and pilferage of company property

Customer Service -

Job purpose:


To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.


Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

  • Making reservations across the counter
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answering customer queries over the telephone.

Departures

  • Attend the pre flight and post flight briefings.
  • Setting up of check in counters.
  • Screening of checked in baggage.
  • Maintain high quality of Check in procedures.
  • To assist customers with special requests.

Arrivals

  • To assist customers with special requests.
  • To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
  • Coordination with the baggage vendor for the damaged bags.
  • Follow up with the enroute stations regarding lost baggage.

Post flight departure

  • Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time
**"Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives."

Please Note:
IndiGo, one of India's fastest growing airlines, is continuously in search of talent.

However, please be cautioned that certain people claiming to represent IndiGo - by misusing the brand name "IndiGo", and the names of our employees - are demanding money in exchange for Interviews or Jobs with IndiGo.

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