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Cashier Mb External

3 months ago

India Ujjivan Small Finance Bank Full time

Cashier MB External:

Multiple locations

  • Department
  • NORTH BUSINESS
  • Job posted on
  • May 03, 2024
  • Employee Type
  • Permanent
  • Experience range (Years) 0
  • N.A.Business
  • Contribute to the efficient operation of the Branch through accurate and timely processing of cash related transactions and account maintenance.
  • Take overall responsibility for cash handling function of the Branch such as:
  • Receipt and processing of cheque, drafts, dividend warrants, pay orders and other like instruments other than bills for withdrawals up to authorized limits and giving acknowledgements in the counterfoil
  • Disburse cash against withdrawals requests and collect cash against deposit challan
  • Collect repayments as per EMI schedule; maintain necessary entries in system
  • Maintain inward and outward register, petty cash register, assets register and send requisition forms to Regional Head Office
  • Perform tallying of cash in line with book of transactions and vouchers on a daily basis; and report the same in 'End of Day' Branch report
  • Be accountable for handling of cash and operation & maintenance of Branch vault jointly with the operations officer
  • Interact with customers during disbursements and deposits, understand their requirements and identify opportunities to cross sell; update the customers on new products and services offered by Ujjivan
Service Quality

  • Demonstrate superior customer service by providing courteous and efficient solutions to their needs
  • Escalate customer queries and grievances to competent authority in a timely manner
  • Explain customers the monthly repayment dates & contact numbers to call for any of their clarification during disbursement and answer their questions in a courteous manner
  • Educate customers to use alternate channels for deposit/withdrawal and inquiries
Operations

  • Count & check cash at the beginning & day end before vaulting
  • Hold Branch's cash, keys and/or other valuables in safe custody jointly with Assistant Branch manager and being responsible for the running of the cash department smoothly
  • Responsible for adherence to defined TAT for all transactions
  • Responsible for compliance with all applicable regulations and bank policies for all processes related to cashier operations and cash management
  • Accounting and verifying the transaction for loan repayment
  • Validate the authenticity of customers while cash withdrawal
  • Check the accuracy of the cash deposit slips as per audit requirements
  • Bank pass book updation in case of any transaction
  • Process cash bundles for currency chest deposit with note slips
Learning & Performance

  • Maintain current knowledge of Ujjivan's products and services, applicable regulations and know your customer principles
  • Complete certification programs organized by operations department
  • Maintain adherence to training mandays/ mandatory training programs for self
Maintain goal setting, mid-year review and performance appraisal processes are completed within specified timelines