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Associate IT Ops

3 months ago

India CCS Technologies Full time

Join our Cloud, DevOps & Infrastructure Services team and be part of our team to shape the future of technology through innovative solutions and cutting-edge technologies across Cloud, DevOps & Automation technologies.

In a dynamic and collaborative environment, we offer exciting growth opportunities, learning, and career advancement.

What you can expect from the job:

Dynamic Work Environment:
Engage in a dynamic work environment that fosters continuous learning and professional growth.

End User Support:
Provide exceptional end-user support, addressing and resolving technical issues promptly.

Technical Exposure:
Gain exposure to a wide range of technical areas, including Operating Systems, Hardware, Networking basics, and Cloud fundamentals.

Collaborative Team:
Collaborate with a team of experienced IT professionals to tackle complex challenges and projects.

What will help you do the job well:

Experience: 1 to 2 years of experience with a strong knowledge of Desktop, Laptop, Hardware and Troubleshooting support.

Technical Proficiency:

Knowledge of End User Support, Operating Systems, Hardware, Desktop and Laptop Hardware configurations and Networking knowledge of routing, switching, and basic firewall knowledge.

OEM product knowledge.

Troubleshooting Skills:
Exhibit excellent troubleshooting skills to efficiently diagnose and resolve technical issues.

Prioritization & SLA Support:

Responsible for prioritizing and providing SLA support to end users at the deployed location, encompassing troubleshooting and maintenance of laptops, desktops, and network devices, and offering OS support.


Ticket Resolution:
Accountable for timely ticket resolution, meeting MTTR targets, and ensuring adherence to response and resolution SLAs.

Shift Flexibility:
Ability to work in different shifts and adapt to changing schedules.

Communication Skills:
Effective communication skills to interact with end-users and collaborate with team members.

Proactive Attitude:
Proactively identify and address potential issues before they escalate.

We would love it if you have:

Certifications:
Relevant certifications in IT, such as MCSA, CCNA, A+ or N+ in HW/Networking are an added advantage.

Cloud Experience:
Basic knowledge about cloud platforms (e.g., AWS, Azure, Google Cloud).

You can succeed if:

Adaptability:
Demonstrate adaptability to evolving technologies and business needs.

SLA-Based Support:
Ability to handle SLA-based Ticket support operations.

Team Collaboration:
Work effectively within a collaborative team environment.

Continuous Learning:
Show a commitment to continuous learning and staying abreast of industry trends.

Problem-Solving:
Exhibit strong problem-solving skills to address complex technical challenges.

Customer Focus:
Maintain a customer-focused approach in delivering IT support services.