Customer Service Representative
2 weeks ago
- Supports the team to deliver activities related, but not limited to continuous improvement of the customer service, managed via Service Improvement plans;
- Supports service reporting, trending and presentation at service reviews by delivering administrative activities;
- Ensures client service experience is forefront of activities;
- Delivers assigned tasks ensuring Vodafone delivers the value it has contracted to provide the customer through regular Service Reviews;
- Delivers tasks assigned by superiors related to the identification of the business growth opportunities and creation of opportunities pipeline;
- Supports with the preparation and sign off of the business case relating to the service, coordinating with Sales Management colleagues on the endtoend bid management cycle;
- Receives and manages service escalations and manages the customer improvement plans to ensure customer satisfaction;
- Effectively interacts with colleagues in generating, updating and managing account plans and account development plans;
- Maintains the relationships with customers, Sales and Customer Operations teams, outsourced providers and partner organisations to ensure the service standards to the customer;
- Demonstrates a good understanding of service management and delivery procedures and concepts through extensive experience;
- Performs other jobrelated duties or tasks defined by the supervisor or resulting from assigned agendas.
Salary:
₹8, ₹10,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Morning shift
Supplemental pay types:
- Performance bonus
Education:
- Higher Secondary(12th Pass) (required)
Language:
- Marathi (required)
Work Location:
In person
Speak with the employer
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