Manager-WFM- Commercial

1 week ago

Bengaluru, Karnataka, India Flipkart Full time

Manager-WFM- Commercial

You are Responsible for

To work closely with OSPs and Fk Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in the Fk system for processing the payouts. Ensure Monthly accruals on Billing are provided to Finance team as per timelines ; ensure accuracy on the accruals vs actual expenses for the month Closely with Central Procurement team for closing Partner LOIs/ Contracts with required timelines Understand the learnings from the Monthly Billing and translate the learnings into Operational planning and Contractual terms and conditions. Collaborate with various functions of CX in gathering necessary cost inputs & translate these inputs into cost estimates for Qtrly/Semi/Annual Operating Plan & On-going Refresher plans. Closely work with WFM team in ensuring the monthly forecast is in line with AOP forecast & understand the deviation in forecast & suggest corrective actions. Formulation of partner levels performance scorecards w.r.t MSA Compliance, Occupancy & Cost Metrics etc. thereby improve the overall process efficiency. Preparation of business decks for monthly reviews on the key cost drivers for CX function – specifically w.r.t partner related pay outs. Ensure timely closure of operational related Reward & Penalty pay-outs for FK partners in line with the Master Service Agreement. Participate in weekly partner calls in identifying gaps in delivery metrics, manpower capacity & billing validations, ensuring no impact to customer experience. Ensure OSP governance w.r.t MSA/LOI for the smooth functioning of business & statutory compliance.

To succeed in this role – you should have the following:

7-9 years of experience after Graduation (or) 6-7 years of experience after Post-Graduation in Management (MBA or PGDM). Should have experience and proficiency in working with Outsourced partners in the areas – Commercials, Billing, Invoicing. Excellent understanding of Contact center Operational metrics, Commercial models, process flows in invoicing partners, would be desirable. Should have excellent relationship management, analytical and communication skills. Excellent written & verbal communication skills. Proficient in MS Office specifically working in spreadsheets.

  • Assistant Manager-WFM- Commercial

    1 week ago

    Bengaluru, Karnataka, India Flipkart Full time

    Assistant Manager-WFM- Commercial You are Responsible for: To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in FK system for processing the payouts. Ensure accurate validation of OSP...

  • Commercialization Manager

    1 week ago

    Bengaluru, Karnataka, India Jubilant Foodworks Full time

    Roles and Responsibilities 1. New Product Development: Lead and manage the development of new chicken product recipes, including formulation, sensory evaluation, and documentation. Collaborate with R&D, marketing, and operations teams to develop innovative chicken product concepts that meet customer and consumer needs. 2. Production Optimization:...

  • Manager-Commercial Operations

    1 week ago

    Bengaluru, Karnataka, India Titan Company Full time

    Job Description: Unique Job Role Manager-Commercial Function Commercial Reporting to Group Manager-Commercial Business Jewellery Level L5-L7 Job Details The role is responsible for managing the commercial operations of Jewellery Division for all the brands. Job Responsibilities: Automate and simplify existing commercial processes & other critical operations...

  • Commercial Office Manager

    1 week ago

    Bengaluru, Karnataka, India Aspen Technology Full time

    AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for...

  • Senior Manager, Commercial

    6 days ago

    Bengaluru, Karnataka, India NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Senior Manager, Commercial

    1 week ago

    Bengaluru, Karnataka, India NTT DATA Full time

    Job DescriptionNTT is a prominent global IT solutions and services organization focused on uniting individuals, data, and technology to shape a brighter and more sustainable future.In today's interconnected world, establishing meaningful connections is crucial. At NTT, we bring together skilled individuals, top technology partners, and emerging innovators to...

  • Techno Commercial Manager

    1 week ago

    Bengaluru, Karnataka, India Turbostart Full time

    Who are we:Turbostart is not just a startup fund and accelerator, we are a catalyst for builders and a powerhouse of innovation. Our mission is to propel early-stage startups into the future by providing unparalleled support in technology, marketing, strategy, and beyond. We're in the business of building tomorrow's leaders - today. After 4 Years and 5 Funds...

  • Techno Commercial Manager

    1 week ago

    Bengaluru, Karnataka, India Turbostart Full time

    Who are we:Turbostartis not just a startup fund and accelerator, we are a catalyst for builders and a powerhouse of innovation. Our mission is to propel early-stage startups into the future by providing unparalleled support in technology, marketing, strategy, and beyond. We're in the business of building tomorrow's leaders - today.After 4 Years and 5 Funds...

  • Senior Manager, Commercial

    1 week ago

    Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Manager, Commercial

    4 weeks ago

    Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Manager, Commercial

    3 weeks ago

    Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Regional Commercial Manager

    1 week ago

    Bengaluru, Karnataka, India Siemens Limited Full time

    "We at Smart Infrastructure , a trusted partner of Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. We are also responsible for the development and extension of an efficient and reliable power infrastructure. JOIN...

  • Regional Commercial Manager

    1 week ago

    Bengaluru, Karnataka, India Siemens Limited Full time

    "We at Smart Infrastructure , a trusted partner of Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. We are also responsible for the development and extension of an efficient and reliable power infrastructure. JOIN...

  • Senior Manager, Commercial

    1 week ago

    Bengaluru, Karnataka, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • Commercial Director

    3 weeks ago

    Bengaluru, Karnataka, India DoubleTree Suites by Hilton Hotel Bangalore Full time

    The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.What will I be doing?The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels...

  • Commercial Director

    3 weeks ago

    Bengaluru, Karnataka, India Hilton Full time

    The Commercial Director, is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.What will I be doing?The Commercial Director, is responsible for developing a commercial strategy covering all segments and channels to maximize total...

  • Commercial Director

    1 month ago

    Bengaluru, Karnataka, India Hilton Full time

    The Commercial Director, is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.What will I be doing?The Commercial Director, is responsible for developing a commercial strategy covering all segments and channels to maximize total...

  • Commercial Director

    1 month ago

    Bengaluru, Karnataka, India DoubleTree Suites by Hilton Hotel Bangalore Full time

    The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.What will I be doing?The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels...

  • Commercial Finance

    1 week ago

    Bengaluru, Karnataka, India UNISON INTERNATIONAL CONSULTING (The Recruitment Company) Full time

    Position Title:Commercial Finance Industry: Retail/FMCG Experience: 4 15 Years Location: Bengaluru Education : CA Compulsory Job Responsibilities : Automate and simplify existing commercial processes & other critical operations. Conduct monthly revenue assurance analysis to identify and address revenue leakages through the system, and communicate actions...

  • Commercial Finance

    1 week ago

    Bengaluru, Karnataka, India UNISON INTERNATIONAL CONSULTING (The Recruitment Company) Full time

    Position Title: Commercial FinanceIndustry: Retail/FMCGExperience: 4- 15 YearsLocation: BengaluruEducation: CA CompulsoryJob Responsibilities:Automate and simplify existing commercial processes & other critical operations.Conduct monthly revenue assurance analysis to identify and address revenue leakages through the system, and communicate actions taken to...