Sales Support Analyst

2 weeks ago

Noida, Uttar Pradesh, India Pearson Full time

Our purpose at Pearson is to help everyone achieve their potential through learning. At the heart of this is a commitment to sustainable practices and meaningful, measurable outcomes. Our Purpose - Add Life to a Lifetime of Learning

Our Organisation

We are the world's leading learning company. Our purpose at Pearson is to help everyone achieve their potential through learning. Our ability to help people learn is built on our ability to grow with and adapt to a constantly evolving market. Our 20,000+ employees around the world in 70 countries in which we operate are dedicated to doing just that: creating the digital-first, accessible and sustainable learning resources that prepare tens of millions of people each year for a lifetime of learning.

Diversity: At Pearson we value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do, while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential. We foster a work environment where we reflect our customers and learners, and where our people can be themselves.

Our Team

The team has adopted a holistic business approach, working the entire continuum of Workforce Skills products through services and solutions. Through working beyond traditional selling and moving towards higher value relationships with our customers, we aim to meet the greater needs of educators and institutions. We focus on developing opportunities with our partners in the TVET arena that bring in profitable business for Pearson and provides a value-added service for our customers.

Your Opportunity

The Sales Support Analyst is responsible to provide full sales support to the sales team, partners, and designated accounts to maximise sales of Pearson qualifications throughout the region whilst providing excellent customer service.

To be successful this this role you will be proactive in working with key customer groups, be able to use Pearson systems to manage processes including query resolution, invoicing, and a great communicator and knowledgeable regarding competition and industry trends, you will build strong business relationships and genuinely enjoy the life-long learning.

Purpose: To support the generation of interest, promote, and be a named contact for Pearson International Vocational qualifications and international resources portfolio for Colleges, Schools, Qualifications Centres, and internal stakeholders.

Key Accountabilities:

Support the promotion of Pearson's qualifications and resources across the region Support and maintain relationships with named current and future customers at key stakeholder level within the region. Work with each RDM to support and undertake the annual plan for the management of key accounts and high value prospects to maximise revenue and achieve growth targets. Work in region to provide support across all sales activities for the achievement of budgeted territorial sales targets. Support designated key customers and groups with excellent customer service, proactively managing customer expectations and resolving queries in a timely manner. Generate and manage reports on entries/registrations, revenue and other finance matters. Support effective communication across all Pearson sites between Management, Sales, Marketing, Qualifications Development, Publishing and the Customer Service teams. Be able to demonstrate platforms and services to external customers and know operational and pricing structures. Prepare and support the activities of the regional sales and marketing teams, including the coordination of relevant conferences and exhibitions. Provide cover and back up when sales team members are on annual leave or otherwise absent. Demonstrate superb organisational ability; grow product knowledge around Pearson product and services, the education landscape in region, and factors influencing market development. Approvals and Quality Assurance. Ensure that new approvals, address changes, SV visits and certification are processed in a consistent a timely manner.

Personal Skills

Takes time to understand changes in the market and communicate as appropriate. Uses strong communication skills to not only influence customers, but also to develop a successful internal network. Take ownership for personal development of skills, knowledge, and experience. Growth mindset. Works well under own initiative. A true team player

Competencies

Essential:

Highly organised Interpersonal Skills and flexibility Effective Written and Communication Skills Ability to work under pressure and manage multiple projects simultaneously.

Desirable:

Sales skills Experience of a CRM-type database system, such as Salesforce

Education, Qualifications & Training

Desirable:

Foreign languages – Written and spoken fluency/competency would be very helpful to the jobholder.

Previous Experience

Essential:

Familiarity with our BTEC, LCCI and Edexcel qualifications and services. First class Customer Services skills. Experience of supporting a field-based sales team

Desirable:

Experience of supporting an international sales team Knowledge of our internal systems, website and procedures.

IT Literacy

Essential:

Ability to use a variety of systems and equipment, such as Microsoft Office

Desirable:

Experience of the SAP accounting system and/or Oracle operating systems

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

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