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Product Support Executive
2 weeks ago
Experience:
1-6 Years
Location:
Hyderabad
Notice Period:
immediate Joiners or 7 days of NP
Employment Type:
Permanent
Shifts:
Rotational Shifts (No Transport Facility)
Salary:
As per company norms
Summary:
Responsible for helping clients use our app and triage issues faced by them. Assists with approvals, complaints, orders, errors, accounts, billing, cancelation, refunds, and other queries. Must be willing to work in a 24/7 on-call rotation.
Responsibilities:
- Informs clients by explaining product; answering questions; providing information.
- To ensure that all customers have the best possible experience of our product.
- To be a proactive member of the customer support team and support all calls.
- To handle and resolve complaints relating to customer support in a professional and effective manner.
- In addition to the above main responsibilities, the customer support Executive will be required to undertake any other task, deemed to be appropriate to the job role.
- Listen to the Manager's feedback and take action accordingly.
- Interact with the customers and communicate details around the company and app as and when required.
Required Skills:
- 16 years of experience in
call center and customer support.
International customer support of inbound experience preferred.
- Excellent written and verbal communication is required together with good interpersonal skills.
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Schedule:
- Rotational shift
Application Question(s):
- How many years of international calling experience do you have?
Experience:
- Customer support: 2 years (preferred)
Speak with the employer
Application Deadline: 27/01/2023
Expected Start Date: 01/02/2023
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