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Project Manager
7 days ago
An ideal candidate will be one who has built CRM, ERP, customer experience products , digital integrations. People from Edtech companies wil be more suitable for us.)
PURPOSE OF THE ROLE :
We are a Digital-first and innovation-led university combining strategy, design, and technology to deliver extraordinary experiences for our stakeholders.
As a head of digital solutions, you will oversee teams that use agile, data-driven, and digital solutions to address the human factors that affect the university's capacity to achieve its strategic goals.
MAIN TASKS AND RESPONSIBILITIES :
- Develop, implement, manage and review the company's digital strategy in line with organizational values, business objectives, and priorities
- Implement an environment of digital innovation and best practices, ensuring the use of technologies for the benefit of stakeholders.
- Lead the organization in maximizing the opportunities of digital working cultures by shaping the skills, processes, people, and tools we use to deliver the business objectives.
- Plan, design, develop, and roll out digital academic solutions using AI, BI, ML, mobility, and AR/VR
- Own, monitor, and report on the adoption of digital solutions.
- Program manages the overall digital implementation plan to ensure all technology solutions are projectmanaged effectively and are delivered on time and within cost.
- Ensuring that the organization's digital channels are compliant with industry regulations and best practices
- Identifying opportunities for growth in digital channels that might not be apparent to other team members
- Partner with Academic and nonacademic departments to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business models
- Evaluating emerging technologies and creating prototypes to test new ideas for products or processes
- Reviewing analytics to identify opportunities for improvement in existing digital strategies
- Lead a team that project manages and delivers digital solutions using a range of techniques to responsively and effectively pilot and where applicable, successfully implement the platforms
- Problem solves with the needs of the end customer in consideration at all times, ensuring solutions deliver and enhance their experience
- Effectively manages the team to drive engagement, performance management, teamwork, and flexibility
- Acts as coach/mentor to team members and supports each individual's development
- Measure ROI for digital projects, finetuning approaches as needed to ensure that we're investing in the appropriate tools and resources
- Academia and support groups
- Internal Customer, working with the faculty, deans, students, HR, Administration, operations control, and marketing teams to develop ideas concepts, and solutions
IT Partners
- Work closely with all the partners and OEMs to ensure they deliver outcomes
IT Project Managers
- Working very closely with project managers and team leads effectively working across multiple projects and delivering as per deadlines
REQUIRED SKILLS AND EXPERIENCE :
- Experience having designed, implemented, and evaluated organizational transformation digital solutions and has delivered largescale change that added value to the organization
- Highly effective change agent who engages with senior stakeholders to deliver the digital program to the organization.
- Benchmarking skills and identifying best practices and knowledge of the digital landscape of organizations
- High degree of budget management experience associated with digital technology design and its adaptation
- Has strong relationships with approved vendors and with software suppliers of digital services to ensure effective delivery of digital technologies/systems
- Understanding of core business processes and their associated technical solutions
- An innovative and disruptive mindset, constantly looking forward
- Experience in managing and leading a digital team
- Proven skills for influencing and collaborating with coworkers
- Excellent knowledge of ERP, CRM, Portals, Intranet, analytics, AI, Mobility SEM, CMS, eCommerce, and similar solutions
- Demonstrable experience in adopting process optimization practices.
- Demonstrable experience and skills in performing cost analysis and justification of new technologies
- Demonstrable experience in using open source for building platforms
PERSONAL ATTRIBUTES :
- A Selfstarter high energy levels
- Positive and Enthusiastic
- Resourceful
- Strong professionally credible with integrity
- Good Listener will challenge constructively and respond well to feedback
- Customer success focused
- Creativity
- Able to multitask, prioritize and perform well under pressure
EDUCATION :
- Recognized Degree in Business IT or Computer Science, MBA will be a Plus
- Proven track record in a senior management digital solution or transformation position
- 10+ years of digitalization and automation experience
- 5+ years of Digital transformation
- 5+ years of Project Management experience and proven track record in delivering complex projects
- Academic vertical experience will be a Plus
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