Sales Support

2 weeks ago


Thāne, Maharashtra, India STREAMLINE SOLUTIONS Full time

JOB DESCRIPTION

Role

Sales Support (Hospitality)

Location
Thane, Mumbai

Shift
Night Shift (11:00 PM to 7:00 AM)

Timeline
Immediate

About Streamline Solutions


Streamline Solutions a well-established Accounting Back office based out of Thane, Mumbai having both domestic & international clients, with 20+ years' experience in in Accounting & Outsourcing.


About the Client


Our Client is a leading hospitality company in Oceania Region with 40+ years of association with global hotel brands including IHG, Accor & Hilton.


Their investment & expertise range from Construction, Ownership & Management of diverse hospitality assets such as Hotels, Event Centres, Serviced & Residential Apartments.


About the Role


The primary responsibility of the Business Development Associate will be to help the onsite Sales Manager to pursue room sales & group bookings for multiple branded hotels located in New Zealand.

The support function will capture and manage all sales-related opportunities and interactions in our CRM software Delphi.


The Coordinator will work closely with the sales team, gathering relevant information, updating records, and maintaining data integrity within the CRM system.

Your exceptional attention to detail and ability to effectively document sales activities & retrieve the relevant information quickly will play a vital role in our sales success and customer relationship management.


KRAs

Sales Support

  • Capture and document all sales opportunities, leads, and interactions in the CRM system.
  • Ensure accurate and timely data entry of customer details, requirements, and sales progress updates.
  • Track and monitor the status of sales opportunities from initial inquiry to final closure.
  • Collaborate with the sales team to gather necessary information.
  • Flag any essential but missing information for the opportunities.
  • Prepare and distribute sales proposals, contracts, and other relevant documents to clients as required.
  • Provide basic MIS on the Sales funnel.
  • Support the sales team in administrative tasks, including managing calendars, scheduling appointments, and organizing sales materials.
  • Draft, maintain and update contracts.

Required:

  • Proven experience in sales support, preferably in Hospitality/Hotel industry.
  • Proficiency in using Delphi or other CRM software and other sales tools.
  • Strong attention to detail and accuracy in data entry and documentation.
  • Effective communication and interpersonal skills to collaborate with clients and internal teams.
  • High level of professionalism and commitment to delivering exceptional customer service.
  • Willingness to work in the night shift.

Preferable/Beneficial:

  • Expert knowledge of Delphi or similar CRM/Salesforce software.
  • Exposure to PMS (Property Management System) such as Opera, OnQ, RMS, Amadeus, IDS, WinHMS, Skytouch etc.
  • Hotel Management Graduates open to learn & support back office and business development activities.

Job Types:
Full-time, Permanent

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off

Day range:

  • Monday to Friday

Shift:

  • Morning shift

Travel requirement:

  • No travel

Experience:

Sales Support: 1 year (preferred)
Hospitality Industry: 1 year (preferred)

Shift availability:

  • Night Shift (preferred)
Expected Start Date: 01/04/2024
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