Sr. Technical Support Engineer

2 weeks ago

Bengaluru, Karnataka, India Palo Alto Networks Full time
Company Description


Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before.

We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to WorkWe lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants.

We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyondAt Palo Alto Networks, we believe in the power of collaboration and value in-person interactions.

This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective.

This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

Job Description


Your CareerYou will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors.

You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results.

You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity.

Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).Your ImpactProvide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customersManage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely mannerProvide fault isolation and root cause analysis for technical issuesPublish Technical Support Bulletins and other technical documentation in the Knowledge BaseReview of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

Provide configurations, troubleshooting, and best practices to customersWork with our Engineering team and influence the operability of the productAble to effectively communicate to all levels and stakeholders – internally and externally on complex technical issues

Qualifications

Your Experience5+ years in technical support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers), specifically with Cloud exposure and experienceA customer-centric mindset is a mandated attitude for this position as a technical support engineerExisting knowledge of, and experience with public cloud platform (XaaS) features, capabilities, and best use scenariosExisting knowledge of, and experience with application developments or operations under the container / serverless environment on public cloudsAbility to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols requiredExcellent written and verbal communication skillsExperience supporting Firewall or Network and Security devices is a plusHaving rich knowledge in Network Security and Networking protocols is a plus

Additional Information

The TeamOur technical support team is critical to our success and mission.

As part of this team, you enable customer success by providing support to clients after they have purchased our products.

Our dedication to our customers doesn't stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you'll seek them out to ensure our clients are safely supported.

We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our CommitmentWe're trailblazers that dream big, take risks, and challenge cybersecurity's status quo.

It's simple:
we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability.

If you require assistance or accommodation due to a disability or special need, please contact us at .Palo Alto Networks is an equal opportunity employer.

We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?:
No.

Please note that we will not sponsor applicants for work visas for this position.
Covid-19 Vaccination Information for Palo Alto Networks JobsVaccine requirements and disclosure obligations vary by country.

Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

The job requires accessing a company worksiteThe job requires in-person customer contact and the customer has implemented such requirementsYou choose to access a Palo Alto Networks worksiteIf you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

  • Sr. Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. CommScope is looking to add a Sr Technical Support Engineer to join our team. How You'll Help Us Connect the World Senior Technical Support Engineer , working in a fast-paced environment, the Senior Technical Support Engineer (TSE) will be...

  • Sr. Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India CommScope Inc. Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.CommScope is looking to add a Sr Technical Support Engineer to join our team.How You'll Help Us Connect the WorldSenior Technical Support Engineer,working in a fast-paced environment, the Senior Technical Support Engineer (TSE) will be responsible for...

  • Sr. Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. CommScope is looking to add a Sr Technical Support Engineer to join our team. How You'll Help Us Connect the World Senior Technical Support Engineer, working in a fast-paced environment, the Senior Technical Support Engineer (TSE) will be responsible for...

  • Sr Staff Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. How You'll Help Us Connect the World The Staff / Sr Staff Technical Support Engineer (TSE) takes ownership of customer reported network issues in order to provide assistance to quickly restore service and provide problem resolution. Staff TSEs are also...

  • Sr Staff Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.How You'll Help Us Connect the WorldThe Staff / Sr Staff Technical Support Engineer (TSE) takes ownership of customer reported network issues in order to provide assistance to quickly restore service and provide problem resolution. Staff TSEs are also...

  • Sr. Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    Job Description: Senior Technical Support EngineerCommScope's Venue and Campus segment includes Ruckus Network's, specialized in providing wireless and wired connectivity solutions across diverse networks. The team focuses on offering top-notch engineering and Customer Service and Support to customers in various sectors such as hospitality, education, smart...

  • Openings for SR Manager For Technical Support

    2 weeks ago

    Bengaluru, Karnataka, India Job World Full time

    Hello , Greetings Mega Hiring for One of the TOP IT FIRM for Associate , Sr Technical Associate , Team Leader , Assistant Manager , Manager & Sr Manager position Salary Up-to - 25 LPA + NSA Any Graduate / Post Graduate Can Apply US Process ( Candidate Must be Flexible with Night shifts or Rotational shifts ) 5 days Working / 2 Rotational Offs / Both side...

  • Sr. Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    In today's fast-paced world, it's crucial to truly connect with the work you do.CommScope is looking for a Senior Technical Support Engineer to join their team.How You'll Contribute to Connecting the World:Senior Technical Support Engineer: In a dynamic environment, the Senior TSE will handle first-level Technical Support for various technologies in Ruckus...

  • Sr. Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...

  • Sr Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.How You'll Help Us Connect the WorldSenior Technical Support Engineer,working in a fast-paced environment, the Senior Technical Support Engineer (TSE) will be responsible for providing first level ofTechnical Supportfor various technologies in Ruckus...

  • Sr. Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services...

  • Sr Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. How You'll Help Us Connect the World Senior Technical Support Engineer, working in a fast-paced environment, the Senior Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus...

  • Senior Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Oracle provides a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems.Oracle is hiring expert technical support staff for itsPrivate Cloud Applianceengineered system, a cost-effective solution for rapid, hybrid cloud deployment and is the foundation ofOracle deployments which is based uponOracle...

  • Sr Technical Solutions Engineer- Apache Spark

    2 weeks ago

    Bengaluru, Karnataka, India Databricks Full time

    CSQ125R2 Mission As a Sr Technical Solutions Engineer you will help our customers to be successful with the Databricks Data Intelligence platform by resolving important technical customer escalations and the support team. You will be the technical bridge between support and engineering and the first line of defense for engineering. You will ensure that...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...

  • Sr. Technical Professional

    2 weeks ago

    Bengaluru, Karnataka, India KBR Full time

    Title: Sr. Technical Professional - Structural Responsible for design, specification and services related to structures and foundations made of concrete, steel, wood, or engineered products for structures, platforms, bridges, pipe racks, buildings, etc. Under general supervision, performs all conventional aspects of the functional area subject matter....

  • Sr. Technical Program Manager

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    The Amazon India Payments Team's vision is to delight our customers with the best payment experience in the world To achieve this vision, we are in search of a talented technical leader and craftsman who builds robust software at scale as well as client-facing features which are intuitive and simple to use.Our team builds convenient and seamless payment...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Vonage Full time

    Technical Support Engineer - MessagingVonage Customer Care MissionWe help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Vonage Full time

    Technical Support Engineer - MessagingVonage Customer Care MissionWe assist customers in creating unique and exceptional customer experiences using our programmable communication tools. With a range of support options, we offer top-notch assistance to developers and businesses. Our global technical team, proficient in development, communication technology,...