Customer Care Associate(Bhubaneswar)

2 weeks ago


Bhubaneshwar, Odisha, India 2coms Full time

Job Description:


• Personal Grooming


• Display of fresh stock as per plan (planogram).


• Recovery, replenishment and display of merchandise from trial rooms, RBI, cash points, and customer service desk.


• Checking whether all merchandise has price tags and security tags.


• Upkeep of the section – cleanliness, removing cartons and packets.


• Knowledge of the day's targets and previous day's store and section achievement.


• Knowledge of in - store schemes, promotions and events.

Visual Merchandising


• Color blocking, size blocking


• Ticketing, Signages and size stickering in consultation with the Unit VM Head.


• Changing focal points and displays with UVM on a regular basis.

Selling


• Greeting and Attending customers.


• Maintain database of important and regular customers.


• Suggestive selling, Cross Selling and Add – on sales


• Knowledge of slow movers, fast movers


• Taking Customer requirement.

Product Knowledge


• Knowledge of the Fabrics, Brands, Styles, Sizes in one's section.


• Knowledge of the size and style availability of merchandise.


• Knowledge of the new product launches in the store.


• Knowledge of current market trends and competitors in same categories. Knowledge of alternative outlets that sell the same categories.

Stocks


• Taking proper care of merchandise.


• All merchandise should have security tags and price tags.


• No merchandise on display for the customer should be defective or damaged.


• Global Counts


• Perpetual inventory Count System.

Security / Vigilance


• Ensuring that all merchandise is tagged (soft tag/hard tag).


• Vigilant against pilferage, shop lifting etc.

Feedback to Supervisor


• Slow movers and fast movers of the section.


• Feedback of customers regarding merchandise (quality, style, brand) store, facilities, conveniences etc.



Requirements

Company Name

Shoppers Stop

Designation

Customer Care Associate (Retail Sales)

Experience

Fresher

Qualification

12th Pass

Salary

9000/- per month take home + Medical Insurance Coverage upto 1 lakh spouse and kids

Age

Max- 28 Years

Gender

Male & Female Both

Industries

Retail

Location

Bhubaneshwar

Comm. Skill

Should be good

Job Timing

9 Hours (Rotational shift)

Documents Required

Qualification Certificate, Aadhaar, PAN, Covid Vaccination certificate (2nd Dose completed), Bank passbook/Cancel cheque, Photo

No. of requirement

5

Interview Process

F2F




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