Associate Student Services
1 week ago
About Us
Job Title
- Associate Student Services
Reports to - Territory Manager
Job Purpose
This is a critical role within sales team, which provide support to AEPs to drive admissions and ensure seamless service to students.
Key Responsibilities
Student On boarding
- Liaison with AEP for sales, support and services ensure smooth onboarding of students.
- Manage all service requests and challenges that the AEP's face.
- Manage walkins & counsel new registrations at Learning Centers.
- Manage SLAs of Student documentation.
- Ensure student feedback is obtained in order to maintain the highest levels of student Satisfaction.
AEP Coordination
- Training AEP's on various student services.
- Coordinate with various departments internally to get all issues resolved.
Administration
- Manage all Service Requests and Challenges at local centers.
- Ensure first class service experience for existing students.
- Aggressively pursue targets set for the year.
- Liaise with HO/Internal departments for Student's queries
MIS & Reports
- Create and manage reports on the CRM and LMS
Stakeholder Collaboration
- work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to students for on boarding
Key Interactions
Internal Stakeholders
External Stakeholders
- HODs at NCDOE
- Authorized Enrolment Partners (AEPs)
- University Functions
- Students/ Parents
Dimensions - This is an individual contributor role
- Require local travel in assigned geography.
- Skills & Competencies*
- Service oriented approach, Good written and verbal communication
- Analytical abilities & preferred to have handson experience on a CRM.
- Ability to multitask and deliver against a number of priorities
- Proficient in Microsoft Office packages
- Active listening, Negotiation skills & conflict management
- Advantageous to have knowledge of the local language
- High emotional intelligence abilities
- Education & work experience*
- Graduate or PG/MBA
- Preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
- Minimum of 3+ years in successful sales and services preferably with Telecom, Financial Services and/or Education Industry
- Work Exposure to Distance Education/Ed Tech sector will be added advantage.
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