Lead ServiceNow Developer

1 week ago

Bengaluru, Karnataka, India SPG CONSULTING AND SOLUTIONS SERVICES PVT LTD Full time

ServiceNow ITSM Lead Developer

Must-Have :

- Hands on experience on Inbound actions client scripts, UI Policies, Business rules, UI actions, Import sets, Transform Maps, Notifications, script Includes.

- Hands on Experience on flow designer or Workflows.

- Worked on Agile methodology.

- Good Knowledge on Integrations SOAP or REST.

- Root cause analysis for any production support.

- Scripting experience is mandatory to have.

Must Have : ITSM, Service Catalog, Knowledge, Incident, Change Problem.

Good-to-Have :

- Minimum 2 mandate details are mandate with two or 3 liners.

- GRC/ ITOM/ ITBM.

Overview:

- The ServiceNow ITSM Lead Developer plays a critical role in designing, developing, and implementing ServiceNow IT Service Management (ITSM) solutions to meet business requirements.

- This individual will lead a team of developers and collaborate with stakeholders to enhance and optimize the ITSM platform, ensuring its alignment with organizational goals and best practices.

- The ServiceNow ITSM Lead Developer will also provide technical expertise and guidance to team members, drive innovation, and contribute to the continuous improvement of ITSM capabilities.

Key Responsibilities:

- Lead the design, development, and implementation of ServiceNow ITSM solutions.

- Collaborate with stakeholders to gather requirements and ensure solution alignment with business needs.

- Provide technical leadership and guidance to a team of developers.

- Contribute to the planning and execution of ITSM enhancements and upgrades.

- Develop and maintain technical documentation and artifacts.

- Conduct code reviews and ensure adherence to coding standards and best practices.

- Identify opportunities for process optimization and automation within ITSM.

- Participate in the evaluation and selection of new ServiceNow features and add-ons.

- Support system testing, deployment, and post-implementation activities.

- Resolve technical issues and provide hands-on troubleshooting support.

- Stay current with ServiceNow best practices and industry trends.

- Collaborate with cross-functional teams to integrate ITSM with other systems and processes.

- Provide training and mentorship to junior developers.

- Contribute to the continuous improvement and innovation of ITSM capabilities.

- Ensure compliance with security and governance policies.

Required Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field.

- 5+ years of experience in ServiceNow development with a focus on ITSM.

- Demonstrated expertise in configuring and customizing ServiceNow platform.

Strong proficiency in JavaScript, HTML, CSS, and AngularJS.

- Experience with relational databases and SQL.

- ServiceNow Certified Implementation Specialist (CIS) IT Service Management.

- Proven experience leading and mentoring development teams.

- Ability to translate business requirements into technical solutions.

- Excellent communication and stakeholder management skills.

- Knowledge of ITIL framework and IT service delivery best practices.

- Experience with ServiceNow integration and API development.

- Strong problem-solving and analytical abilities.

Ability to work effectively in a fast-paced, collaborative environment.

- ServiceNow Certified Application Developer (CAD) is a plus.

Experience with Agile development methodologies.

- Ability to prioritize and manage multiple tasks and projects simultaneously.

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