Manager 1

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for leading a team of Software Development Engineers in the planning and designing of software and web applications. Manages projects from design to testing, including new programs, enhancements and modifications. Collaborates with Quality Assurance team to conduct testing. Has overall responsibility for developing/administering performance standards for organizational unit. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development and meeting of departmental budget.

Job Description

Manager 1, Software Development Engineering

Who we are:

The Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, diversity of people, dynamic collaboration, and open communications. Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products.

Job Summary:

Communications Engineering team is looking for a motivated product development engineering manager who can lead a team of DevOps and software development engineers to deliver high quality applications for Comcast Business communications products, platforms, Device Management Systems, data engineering, network automation and operational tools.

The successful candidate will contribute towards the following:

• Multiple software development and DevOps initiatives following agile and SDLC principles and help develop, implement and operate systems in a continuous integration and delivery (CI/CD) model
• Deploying applications in private cloud using Kubernetes and Openstack environment
• Production support and platform maintenance for cloud application and data engineering services.
• Lead role and supervision of developers and devops engineering team.

The selected person should be a technical leader and a team player who has experience working with a geographically distributed team. Must possess strong analytical and development experience to analyze and translate business and networking platform requirements to build high-quality solutions and deliverables and operate and sustain complex systems.

Job Responsibilities:

In this role, you will directly manage an engineering team of Devops and Software Engineers developing and managing applications, platforms and advanced network automation and operations tools that support voice and unified communications products for Comcast Business.

Must possess excellent communication skills, technical and team leadership, and ability to rapidly adapt to changing business and customer demands.

• Lead development and releases of multiple parallel delivery projects
• Partner with other leaders across clients, application, business, product, and operations, enabling successful execution of the engineering vision
• Drive strategy, roadmap and future development of various Comcast products and platforms for Comcast Business
• Lead evaluation of new and existing development practices by ensuring operations and customer feedback and champion adherence to best practices.
• Mentoring, coaching and performance feedback and career growth guidance for the team
• Provide direction to keep teams aligned and on track, advocating a collaborative and inclusive environment.
• Assist in managing department budget, resource, and portfolio management.

Required Skills and Experience:

We welcome leaders who are enthusiastic about mentorship, coaching and the design of elegant solutions to complex problems. We are looking for a passionate and dedicated people leader who recognizes that the success of an engineering team comes from its engineers.

• 8+ years of professional experience in software development, engineering and operations with progressive growth and 2+ years of experience as a technical leader.
• Strong experience and expertise in multiple aspects of software development, DevOps, agile methodologies, network virtualization, cloud technologies, automation, Continuous Integration and Deployment (CI/CD), JIRA, Confluence, GitOps, Concourse, Ansible, Elasticsearch/ELK, Containers, orchestration, Docker, Kubernetes.
• Experience with IP network engineering, VoIP and real-time unified communications domain technologies is a plus.
• Recognize the value of performance, availability, scalability, observability, tooling, instrumentation and security as integral components of any solution.
• Possess excellent interpersonal, communication and relationship-building skills
• Regularly anticipate technical issues, and lead teams to avoid them.
• Possess a strong sense of ownership and responsibility for code quality and production stability
• Passionate about teamwork, collaboration, coaching, mentoring, and continuous learning.

Core Responsibilities

• Oversees the planning and designing of software and web applications, including new programs, enhancements and modifications.
• Provides guidance to Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Software Engineering and other teams.
• Directs implementation initiatives for new software products and applications. Organizes software update process for existing applications and coordinates the roll-out of software releases.
• Manages all the deliverables to ensure adherence to deadlines, specifications and budgets. Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team.
• Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products.
• Develops proposals, hardware/software changes and other capital expenditure projects.
• Manages professional and non-exempt employees, conducting work performance reviews and Ensures work performance is adhering to Company standards. Mentors, trains and develops staff.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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