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Operator - Command Centre
1 week ago
Job Description:
Job Responsibilities :
- Handling video monitoring of branches, handling alerts
- Handling Alerts generated by software, and follow SOP workflows
- Coordinating with on road Quick response team in event of incidents and patrolling
- Provide on call support branch managers for arming / disarming of branches
- Provide on call supporting to on field installation team for tech support on configuration of Video management system and intrusion panels etc.
- Identifying and coordinating with on field team for reporting / resolving technical issues faced over intrusion panels / cameras / NVRs
- Submitting daily reports on QRT visit, Arming / Disarming, Site faults etc.
- Periodic review of data in software for Branches, Police stations, Fire stations, QRT etc.
- Morning work is more of tech support to installation team and support to branch managers for arming / disarming
- Night work is more of video monitoring of branches / alerts and handling incidences and QRT team patrolling
ESSENTIAL SKILLS & EXPERIENCE:
- Commerce / Science graduates with decent English / Hindi communication skills
- Should be comfortable with operating software applications
- Should have good grasping of organizational processes etc.
- Should be presentable to coordinate with S&S team
- CCTV / Surveillance system knowledge will be added advantage
- Should be willing to work in rotational shifts including Saturdays, Sundays and public holidays
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