Infrastructure Group Manager

1 week ago

Chennai, Tamil Nadu, India 12542 Citicorp Services India Private Limited Full time

The Infrastructure Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team.

The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.


Responsibilities:
Develop strategies to meet business strategy goals and demonstrate in-depth understanding of how Technology Infrastructure integrates within the overall technology function to achieve objectivesLead and motivate a team, conducting managerial responsibilities such as performance evaluation and management, employee selection, compensation, budget management and resource planningResolve issues that have impact beyond own area and apply in-depth understanding of concepts and procedures within own area and basic knowledge of other areasProvide services by using insights from stakeholder/partner relationships, actively seeking information to understand issues, expectations and needsEnsure essential procedures are followed and contributes to defining standards and recommend reengineering efforts for continuous improvementProvide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sourcesPersuade and influence others through communication and diplomacy skills and negotiate with external parties as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:
10+ years of experience in a technology infrastructure role with experience in people and project management and selected infrastructure technologiesExperience in financial services or large complex and/or global environment preferredConsistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audienceProven ability to develop projects required for design of metrics, analytical tools, benchmarking activities and identification of best practicesProven analytical, diagnostic and prioritizing skills with focus on execution and attention to detailDemonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environmentDemonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirementsEducation:Bachelor's degree/University degree or equivalent experienceMaster's degree preferredAre you a Risk, Compliance, and/or Governance expert passionate about delivering a best-in-class governance, risk, and controls support to technology organizations?Are you willing to partner with multiple teams across diverse functions to develop, lead, and drive an Enterprise governance strategy across IT Service Management, Infrastructure Command Centers, Infrastructure Production Support, and Batch Management Services?Are you passionate about technology and have the skills necessary to support one of the largest IT functions in the world?

CAREER OPPORTUNITY:


The CTI Production Operations group provides the single point from which Citi continually monitors infrastructure and application services, leads infrastructure production support, and drives major incident response and IT change management across the Enterprise.

The Governance function drives the adherence and execution to Citi's policies and standards including process governance, risk identification and mitigation, and monitoring and measurement of controls.

The Production Operations APAC Governance Lead position is a seasoned professional who will be responsible for helping to identify and mitigate risk for processes and strengthen governance capabilities while promoting compliance to our clients within the ASPAC region.

This individual will work Risk Managers, Internal Audit, Internal Compliance as well as external entities such as regulators (, MAS, HKMA) and auditors to manage audit deliverables, regulatory related items, and issue/ corrective action plan (CAP) management.

Excellent communication skills required in order to negotiate internally, often at a senior level.

FUNCTIONAL ROLE & RESPONSIBILITIES:


In this role you will be responsible for defining and driving Citi's Enterprise reporting strategy for on-platform reporting and dashboard strategy in partnership with our key customers and stakeholders.

You will work closely with global and regional colleagues to ensure a consistent and effective ITSM on-platform reporting strategy is executed globally.


Key responsibilities include:


Manage and review operational activities, risks, control and monitoring tools implementation, and execution in adherence to company standards/policies and regulatory obligations.

Partner and assist the operational organization in their day-to-day operations to ensure each organization has the right processes, procedures, oversight, and controls in placeEnsure Process compliance to Citi's policies, recognizing the importance of required controls to minimize introducing risks into Citi's Production environment.

Ensure that risks, issues, and dependencies are appropriately identified, categorized, documented, and resolved.

Appropriately assess risk through-out the organization by conducting due diligence activities to meet business requirements and regulatory commitmentsOversee implementation and execution of process governance, review, revise existing policies and/or create new policies and standards that cuts across enterprise-wide adherence.

Advise on sector non-adherence and work on corrective action plans to enable compliance.

Oversee and manage Internal Audit, Independent Compliance Risk and Regulatory reviews to ensure deliverables are reviewed and provided timely, audit inquiries are addressed, issues raised, tracked where needed and response provided accurately to evidence compliance to obligations.

Develop Governance Service Improvement Plans and work with Senior Management, Global Process Owners and business sector representatives that enables compliance to identified control gaps and self-identified issues.

Lead internal and externa risk, audit, and compliance reviews to evaluate current processes, test new solutions and technologies related to Service Management, provide next step recommendations to Senior ManagementRaise and Manage Issues (Self-Identified or Audit driven) to ensure timely resolution and effectively mitigate and monitor risk impact and avoid repeat issues.

Analyze test data and evidence artifacts derived from Manager's Control Assessments (MCA) to challenge effectiveness and propose new key risk indicators that enhance the control design.


GENERAL CHARACTERISTICS FOR SUCCESS:
The successful candidate will need to be a hands-on self-starter, capable of working with others around the world

This includes:


Pro-active, can-do approachCustomer focusAccuracy and attention to detailPersonal commitment/FlexibilityExcellent interpersonal and communication skillsDemonstrable ability to multi-task and prioritize effectivelyDynamic, enthusiastic, confident, reliable team memberStrong performance record with history of increased responsibilityEXPERIENCE & EDUCATIONAL PREFERENCESBachelor's/University degree, Master's degree preferredExperience in risk, governance, controls or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focusAbility to engage, foster-collaboration amongst cross-functional teams globallyStrong knowledge of a wide variety of enterprise technologiesStrong matrix management skills, ability to manage upward in the organizationProven ability to interact peers and senior management in a constructive and business-focused wayAbility to build positive relationships and communicate effectively across multiple stakeholders, senior leadership team, and department heads, etc.

Poise and ability to act calmly and competently in high-pressure, high-stress situationsPrevious experience of continual process and service improvement/analytical thinkingProfessional working proficiency in English (spoken and written)

Experience working with Financial Sector Regulators (DESIRABLE, NOT REQUIRED)Exceptional candidates who do not meet the above criteria may be considered for the role provided they have the necessary skills and experience Job Family Group:
Technology

Job Family:
Infrastructure

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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