![Hero Motocorp](https://media.trabajo.org/img/noimg.jpg)
Territory Manager- Customer Experience
1 week ago
Date: 30 May 2024
Location: Vijayawada, AP, IN
Company: Hero Motocorp
Function: India BU
Pay Band: E4 to M2
Role: As the Territory Manager- Customer Experience, you will be part of the Customer Experience team and report to the Area Service Manager. The main objectives of your role are:
- To maximize customer engagement for an enhanced experience
- To offer value-added services to customers to boost business growth and revenue
- To implement a Balanced Scorecard approach
- To provide on-field product support
A purpose-driven role for you
Your key responsibilities will include, but are not limited to:
- Driving revenue growth and profitability in Dealer Service
- Improving Happiness Index and reducing customer complaints
- Ensuring timely submission of Warranty and FSC claims
- Reducing non-claiming channel partners and warranty rejections
A Day in the Life
As the Territory Manager- Customer Experience, your day will involve strategizing on revenue growth, interacting with stakeholders, and working towards enhancing customer satisfaction levels directly.
Academic Qualifications & Experience
BE / B Tech (Mech)
Minimum 2-3 years experience as a Territory Manager in any OEM
Technical Skills/Knowledge
Knowledge of Product & Variants
Knowledge of systems & processes at Hero & channel partner
Channel Management
Technical/Commercial skills (DMS & SAP)
Proficiency in MS Office (Advanced Excel)
Behavioural Skills
Customer Complaint Management
Inter-personal relationships/People Management Skills
Effective Time Management
Business Communication
Effective Decision making
What will it be like to work for Hero
Hero Motocorp, the world's largest manufacturer of motorcycles and scooters for over 22 years, offers you a chance to work with passionate innovators striving for excellence. Join a brand that is cherished by millions of Indians and is venturing globally with its manufacturing dominance. Hero is the place for dreamers who pursue their goals with unwavering determination. Experience the forefront of mobility innovation with Hero and unleash your full potential.
About Hero
Headquartered in New Delhi, Hero MotoCorp is a pioneer in providing modern, environmentally friendly mobility solutions to millions worldwide. Operating in 47 countries across Asia, Africa, Latin America, and the Middle East, Hero has achieved remarkable milestones with 110 million cumulative sales and a vision to reach 100 million more by 2030. With state-of-the-art manufacturing and R&D facilities spanning the globe, Hero MotoCorp leads the Indian two-wheeler market and stands out as the only motorcycle manufacturer in the Dow Jones Sustainability Index. Embrace the future of mobility with Hero as it continues to revolutionize the industry and uphold a commitment to sustainable practices.
Hero MotoCorp remains dedicated to promoting various sporting disciplines globally and has a prominent presence in golf, football, field hockey, cricket, and motorsports. As an equal opportunity employer, Hero values diversity and ensures a fair recruitment process for all applicants.
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