Director Information Technology Infrastructure
1 week ago
Get To Know Us provides an Intelligent Virtual Assistant (IVA) to financial institutions (FIs) to automate calls and customer inquiries across different channels. The IVA engages customers with insightful financial information and opportunities for upselling and cross-selling.
Our IVA is revolutionizing the call centers of financial institutions, turning them from a cost center into a revenue-generating unit.
Our proprietary technology is entirely developed in-house, featuring cutting-edge advancements in Natural Language Understanding. Our parser incorporates zero-shot learning, enabling the launch of industry-specific IVAs that can achieve over 90% accuracy from the first day.
We are a team of over 150 individuals, with employees based in India and the United States. Many of our team members have backgrounds in machine learning teams at leading tech companies such as Apple, Microsoft, and Salesforce, as well as experienced enterprise architects with more than 20 years of expertise in developing large-scale systems.
Our team in India comprises individuals from prestigious institutions like ISB and IIMs, including those who have previously been part of early-stage startups. We have experienced a remarkable 1800% growth in the past year. The founders bring a wealth of experience in Banking and Enterprise Technology, having successfully scaled companies from inception to over $50M in revenues.
We have achieved a phenomenal 1800% growth in the last year and are recognized among the top 100 fastest-growing Fintech companies in Silicon Valley.
We are a fully remote team.
Careers - Do You Make the Cut?
The IT Director role is crucial for ensuring the security, availability, consistency, and reliability of the company's IT systems at all times.
- Dive into managing essential IT initiatives
- Oversee vendor relationships
- Provide end-user support and training
- Handle 3rd party software licensing and hosting
- Ensure data security and compliance
- Manage budgeting and planning
The responsibilities include:
- Installation and configuration of new software and hardware
- Monitoring system performance and operations
- Ensuring asset-related compliance
- Managing user accounts and security permissions
- Asset management for all employees
- Inventory and documentation maintenance
- Hardware and software troubleshooting
- Establishing an IT support ticketing system
- Overseeing IT contractors and vendor relationships
- Preparing for security audits
Qualifications:
- Minimum 14 years of relevant experience
- Startup background is preferred
- Familiarity with data privacy regulations
- Strong technical support abilities
- Proficiency in identifying IT needs and training users
- Skilled in PC installation and troubleshooting
- Highly motivated and quick learner
- Passionate about AI and banking
- Engineering or computer science background preferred
- Excellent communication skills
- Adaptable and ready to contribute to ambitious growth
Benefits:
- Remote First Policy
- Comprehensive Insurance Policy
- Opportunity to make a substantial impact early in your career
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Delhi, Delhi, India interface Full timeGet To Know Us First provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell. Our IVA is transforming financial institutions' call centers from a cost to a revenue center.Our core technology is built 100% in-house with...
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