Service Assurance Lead

1 week ago


Uncha Samana, India Airtel Business Full time
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth.

We are always looking for people who are thinkers & doers; people withpassion, curiosity & conviction; peoplewho are eager to break away from conventional roles and do 'jobs never done before'.


Function:

Customer ExperienceJob Level:

Senior ManagerPurpose of the Job Build a one-to-one relationship with the SAM customers based on an understanding of customers, business environment.

The role involves going beyond brand building for AES products/ services and adding value to AES business by creating a personal, holistic and integrated service experience for the customer.

Key Deliverablesthe CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Network Performance Measures & Undertake Periodic Reviews of Customer network Performanceand Deploy Measures to Improve Service Levels& Nurture Relationships with relevant people at Client Organization.opportunities to shore up recurring revenue opportunities Skills RequiredFocus and Customer first attitudeCommercial, process and Business Awarenessand go getter attitude.relationships building & workingCommunication and Impactand Personal Development.

Educational QualificationsEngineering degree with MBA (Desirable) or Diploma / Engineering degree. Work Experience10+ years of technical operations and Customer Facing experience.
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