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Service Assurance Lead
1 week ago
We are always looking for people who are thinkers & doers; people withpassion, curiosity & conviction; peoplewho are eager to break away from conventional roles and do 'jobs never done before'.
Function:
Customer ExperienceJob Level:
Senior ManagerPurpose of the Job Build a one-to-one relationship with the SAM customers based on an understanding of customers, business environment.
The role involves going beyond brand building for AES products/ services and adding value to AES business by creating a personal, holistic and integrated service experience for the customer.
Key Deliverablesthe CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Network Performance Measures & Undertake Periodic Reviews of Customer network Performanceand Deploy Measures to Improve Service Levels& Nurture Relationships with relevant people at Client Organization.opportunities to shore up recurring revenue opportunities Skills RequiredFocus and Customer first attitudeCommercial, process and Business Awarenessand go getter attitude.relationships building & workingCommunication and Impactand Personal Development.
Educational QualificationsEngineering degree with MBA (Desirable) or Diploma / Engineering degree. Work Experience10+ years of technical operations and Customer Facing experience.-
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