Service Advisor
2 weeks ago
Hi All,
Position - Service Advisor ( Exp in Commercial Vehicle OR Passenger Vehicle )
Experience - 2years to 5 years
Industry - Commercial Vehicle
Prime Responsibilities
Greeting & Attending to Customer
Check the vehicle and listening to customer voice and recording the type of repair
Preparing Manual and Electronic Job Card as per SOP
Providing the required details to Floor Workshop and to liaise and schedule as per the need of the hour
To give professional and fair communication to the customer.
To handle customer grievances and preferences accordingly and to look out for amicable solution
Providing Proactive information to works manager with respect to customer complaints if any
To Treat customers gently and aim for highest satisfaction index
Ensure proper billing for the works performed
Ensure invoice and payment from customers and report to record the same.
Follow OEM and dealers process to enrich customer satisfaction and dealer profitability
Mandatory skill required - Exhibiting Professionalism, Energy and Patience Listening, Critical and Crisis Management
Core Competency
Relationship
Timeline driven.
Self Driven
Ownership
Team Coordination
Benefits:
- Provident Fund
Schedule:
- Morning shift
Supplemental pay types:
- Performance bonus
Experience:
- Commercial vehicle: 2 years (preferred)
Work Location:
In person
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