Executive - It

2 weeks ago


Mumbai, Maharashtra, India Aknamed Full time
Any Graduate

Proven experience (4-5 years) in providing IT support, preferably in a warehouse or logistics setting.

Excellent problem-solving and troubleshooting skills.

Customer-focused with outstanding communication and interpersonal abilities.

Ability to work independently and as part of a team.

Detail-oriented and well-organized.

Willingness to work in shifts or extended hours, if required.

Help Desk Support:

  • Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
  • Provide prompt and efficient resolution of hardware, software, and networkrelated issues.

Troubleshooting and Problem Resolution:

  • Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment.
  • Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution.

Inventory Management:

  • Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse.
  • Assist in the procurement and deployment of new IT assets as needed.

Data Security and Backup:

  • Ensure data security measures are followed, including regular backups of critical systems and data.
  • Assist in implementing security protocols to protect sensitive information.

User Training and Documentation:

  • Conduct training sessions for warehouse personnel on IT procedures, best practices, and software usage.
  • Maintain documentation for IT processes, troubleshooting guides, and user manuals.


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