Oracle Support L2 L3

2 weeks ago

Mon, India IndiSquad Full time
Overview: The OracleSupport L2 & L3 position is crucial to our organization asit provides advanced technical support to our clients using Oracleproducts. This role is responsible for resolving complex technicalissues analyzing system performance and ensuring high levels ofcustomer satisfaction.KeyResponsibilities: Database useraccountmanagement:o DBaccount creationoGrant access rights on SYS and nonSYSobjectso Permissionon folders log/trace files to AppsDBAo Define andmanage userprofiles/policiesDatabase Softwaremaintenance:oImplement database patches in nonproduction andproductionenvironment;execute test plan and rollback ifnecessary. DatabaseMonitoring:oMonitor database log files forerrors.o Monitordatabase components affecting connectivity e.g.listenersprocessand log.o Monitordatabase backupsoMonitor database related OS/networkparameterso Monitorfree space availability on the databaseserver ManageDatabase Capacity:oMonitor growth rate of database objects and proactivelyresolvespacerelated errors.oMonitor RDBMS log files and archive them in a timelyfashiono Monitormount points to keep free space available onwhichRDBMS filesand database files arelocated.o Relocatephysical database objects for example datafileindexUNDO files asnecessary to manage space on theserver. ManageDatabaseAvailability:oEnsure availability of instance/database listeners log filesspaceof log filesand other RDBMS relatedprocesses.oDatabaseMaintenance:oPerform reindexing as necessary to improvedatabaseperformance.oGenerate statistics as needed for improved program forexamplerun Analyzestatement inOracle.o Tunedatabase parameters to improvedperformance ManageDatabase Backup andRecovery:o Plan andexecute backup and recovery process for productionandnonproductiondatabases by utilizing Customer sbackupinfrastructure.oTroubleshoot database backupissueso Performdatabase restore from backup as requested byCustomer DatabaseHigh Availabilitymanagement:oProvide support for HA technologies like Oracle RAC SQLClusterLog shippingASM OracleClusterware.oProvide support for database replicationtechnologies.oProvide support for disaster recovery database technologiesforexample OracleDataguard database mirroring AlwaysON.o Providesupport for Oracle Grid Controltool.o Performrefresh/cloning/rebuilding ofdatabaseo Createnewdatabase/instance;Database softwareinstallation:oEstimate size and create directory structure on the serverforRDBMSinstallationoInstall and configure databasesoftwareo Installand configure HA such as Oracle RAC or MicrosoftSQL
  • Cluster
RequiredQualifications:
  • Bachelor s degree inComputer Science Information Technology or relatedfield
  • 3 years of experience in Oracle technicalsupport or related field
  • Advanced knowledge ofOracle database administration andsupport
  • Proficiency in SQL and PL/SQLscripting
  • Experience in troubleshooting andresolving complex technical issues
  • Stronganalytical and problemsolving skills
  • Excellentcommunication and interpersonal skills
  • Abilityto prioritize and manage multiple tasks in a fastpacedenvironment
  • Certifications such as OracleCertified Professional (OCP) are aplus
  • Knowledge of incident management and ITILbestpractices

sql,communication,databasemonitoring,database backup and recovery,high availabilitymanagement,oracle database administration,databasemaintenance,technical support,customer service,database softwareinstallation,incident management,troubleshooting,oracle,shellscripting,oracle database,pl/sql scripting

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