Technical and Customer Assistant

2 weeks ago


Mumbai, Maharashtra, India Evac Group Full time

Based in our Mumbai office this role aims toprovide comprehensive technical supports for Global Cathelcobusiness lines including Data (logsheets) compilation analysis costestimation preparation of quotation internal/ externalcommunications and Salesforce CRM datamanagement.

KeyResponsibilities:

1.Logsheet dataAnalysis:

  • Compilationand evaluation of logsheets develop detailed historical analysisreports and maintaining flawless communication with our globalclient base.
  • Skill to interpret the key dataresults and thereby converting those data into spares andengineering service salesopportunities.
  • Collaborate with the local& head office technical team for upselling opportunitiesbased on analysis.
  • Highlight discrepancies orcustomer correspondence referring them back to the local technicalteam for engagement.

2.Cost analysis and Preparation ofquotations:

  • Review RFQs(Request for quotation) for technical requirements and historicalinformation.
  • Prepare cost estimates andRecommended Selling Prices sharing them with local entities orquoting directly when applicable.
  • Collaboratewith local entities for quote submissions without time lapse andensure timely followups.
  • Aim for datapreparation and compilation for India and global offices utilisinglocal entity resources for efficient conversion of quotes toorders.

3. SalesforceCRM:

  • Utilise logsheetsto enter vessel and asset information into SalesforceCRM.
  • Set up opportunity sales based on vesseldrydocking schedule and anode endoflifedata.
  • Enter manual spreadsheets (e.g. Sam wandyachts data) into CRM for streamlined datamanagement.

Requirements:

  • 4years Degree or 3year diploma in electrical/ electronic/instrumentation discipline. From any recogniseduniversity.
  • Technical background with a strongaptitude for technical data (logsheet) analysis and ability toprepare detailed reports and respond to technical data (logsheets)efficiently.
  • Familiarity with the SAP softwarefor preparation of technical quotations spareparts stock analysiscost estimation delivery time management and pricingstrategies.
  • Proficient in using Salesforce CRMfor data entry and management.
  • Strongorganisational skills to ensure timely responses to clientinquiries.
  • Effective communication skills inEnglish for collaboration with local technical teams andentities.
  • Willingness to travel to companysglobal offices/ vessels/ installation for technical inspections andreport preparations.
  • Proactive approach toupselling opportunities identified through logsheetanalysis.
  • Previous experience in a similar roleis an advantage.

WhatWe Offer:

  • An excitingposition in a global company with a strong reputation in the marineindustry.
  • Comprehensive training to becomeproficient in all Cathelco businesslines.
  • Opportunities for professional growthand career development.
  • Competitivecompensation and benefitspackage.

Evac is the worldsleading provider of integrated water and waste management systemsas well as corrosionprotection systems for the marine offshore andbuilding industries. Our cuttingedge solutions and services havebeen helping leading global players in these industries tosignificantly reduce their environmental footprint for more than 40years. With offices in 14 countries across four continents andrepresentatives in more than 70 countries we pride ourselves onbeing close to our customers wherever in the world they arelocated.


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