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Executive - Customer CareMalayalam

3 months ago


Tiruchi, Tamil Nadu, India Durafit Full time

Job description:

Junior Executive CustomerCare

Roles and Responsibilities

  • Manage Inbound / Outbound calls
  • Managing a team of representatives offering customer support
  • Resolving customer complaints brought to your attention
  • Overseeing the customer service process
  • Monitoring the work of individual representatives and of the team
  • Possessing excellent product knowledge to enhance customer support
  • Maintaining a pleasant working environment for your team
  • Planning the training and standardization of service
  • Maintaining a positive empathetic and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support

Qualification

Qualifications Any degree

Requirements

Skills for Success:

  • Excellent Communication
  • Should be fluent in English, Tamil, and Hindi/Telugu/Malayalam
  • Good in Handling customer queries
Benefits

Perks and Benefits

Performance based variable pay

Employee friendly environment

Monthly employee engagement

Annual vacation

Skills for Success: 1. Excellent Communication 2. Should be fluent in English, Tamil, and Malayalam/Hindi/Telugu 3. Good in Handling customer queries