Accounts Payable Specialist

2 weeks ago


Bengaluru, Karnataka, India Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full time

Teamware is currently looking for a Supplier Service Hub Analyst based in Bangalore who can join within immediate to 15 days with 4-5 years of experience.

Purpose of Role:

  • To ensure accurate and timely resolutions provided on cases received, via phone, email, or chat from vendors/internal employees and ensuring end to end SSH goals are met.
  • To be the first point of contact for any queries or service requests in Source to Pay.

Accountabilities:

  • Ensure timely and accurate resolutions are provided to requestors.
  • Assist and help vendor employees to resolve queries.
  • Ensure Quality and accuracy of all responses are of the highest order.
  • Follow up on cases that are pending and require resolution.
  • Coordinate among various teams to ensure resolution is provided in a timely manner.
  • Take complete ownership of cases and ensure KPI's are met.
  • Ensure all critical queries are monitored and responded to without delay.
  • Ensure all relevant SSH controls are operated and adhered to in their area of work.
  • Maintaining and enriching the knowledge base, creating an active repository of case management resolutions.

Qualifications and Experience Required:

  • University graduate, BCom, BBA, BBM.

Experience:

  • 4 to 7 years' experience in a Service desk role in accounting/PTP department of a large commercial organization.
  • Fluent in Spoken and written English.
  • Query and issues resolution/management.
  • Queue Management.
  • Escalation Management.
  • Customer care and team player.
  • Conversant with Purchase to Pay SAP application.

If you are a strong Service Desk Analyst with the required background, feel free to reach out.



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