Product Specialist

2 weeks ago


Chennai, Tamil Nadu, India Freshworks Full time

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Take ownership of customer issues reported and ensure that they are resolved. Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues. Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds. Document knowledge in the form of FAQs and knowledge base articles.

Qualifications

1-4 years of work experience in any customer-facing or troubleshooting role. Clear, concise and effective written and oral communication skills. Empathy towards customers and understanding their needs. Interest, curiosity, and openness to learning new technologies. Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. Flexibility in working in different shifts/regions. This is absolutely mandatory because we follow a rotational shift policy with 6 months-1 year cycles. Networking: Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, and firewalls.
Good to have: Prior work experience in B2B or SaaS product companies in domains relevant to Freshworks' suite of products. Must have ITSM / ITIL experience Good have experience working with ticketing tools - JIRA, Servicenow, BMC Remedy Knowledge and proficiency in web technologies (JavaScript, HTML, CSS).

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.


  • Product Specialist

    2 weeks ago


    Chennai, Tamil Nadu, India upGrad Full time

    Hiring for a prominent Asset Management Company (ICICI AMC) for the position of product specialistLocation: Chennai or Hyderabad1)Seeking individuals who are pursuing CFA (Level 2 or 3) or already qualified with at least 2 years of experience in the Banking, Financial Services, and Insurance sector. Must possess a strong understanding of the stock market and...

  • Product Specialist

    2 weeks ago


    Chennai, Tamil Nadu, India upGrad Full time

    Hiring Product Specialist for a leading AMC (ICICI AMC)Location: Chennai or HyderabadCandidates should be CFA Pursuing (Level 2 or 3) or qualified with a minimum of 2 years of experience in the BFSI industry.Good knowledge about the stock market and Mutual Funds is a must.We are specifically searching for Wealth Managers and Wealth Counselors with at least 8...


  • Chennai, Tamil Nadu, India Ascensia Diabetes Care Full time

    Ascensia Diabetes Care is a global specialist company dedicated to helping people with diabetes, aiming to simplify their lives through innovative solutions. Our values are crucial at Ascensia, guiding our decisions and interactions, shaping our culture: Resilient Growth Mindset Executional Excellence Courageous Leadership Inclusive Collaboration Living...

  • Product Specialist

    2 weeks ago


    Chennai, Tamil Nadu, India upGrad Full time

    Job Title: Product Specialist at a Top Asset Management Company (ICICI AMC)Company: Leading AMC (ICICI AMC)Location: Chennai or HyderabadCandidates should have CFA Pursuing (Level 2 or 3) or qualified with a minimum of 2 years of experience in the BFSI industry.Good knowledge of the Stock Market and Mutual Funds is required.Looking for Wealth Managers and...

  • Sr Product Specialist

    2 months ago


    Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    Product ConsultantQualification:Science / Engineering graduateResponsibility:Pre-sales: Participate in presales interactions with customers when showcasing solution etc. Participate in solution response teams to ensure technical feasibility. Provide support to the Product Consultant by creating case studies, solution etc under guidance, when required.Product...


  • Chennai, Tamil Nadu, India Technocracy Private Limited Full time

    Company DescriptionTechnocracy Private Limited is a leading technology solutions company based in Singapore, India, and Japan. We specialize in cloud security, data migration, and software testing. With a strong focus on innovation and cutting-edge technologies, we provide comprehensive and tailored solutions to address the evolving needs of businesses in...


  • Chennai, Tamil Nadu, India Technocracy Private Limited Full time

    Company DescriptionTechnocracy Private Limited is a leading technology solutions company based in Singapore, India, and Japan.We specialize in cloud security, data migration, and software testing.With a strong focus on innovation and cutting-edge technologies, we provide comprehensive and tailored solutions to address the evolving needs of businesses in...


  • Chennai, Tamil Nadu, India ZF Group Full time

    Req ID 68403 Chennai, India Your Tasks• Coordination and managing of work of the shared-service team responsible for execution of all processed focused on ensuring product compliance (related to Cortication, IMDS system and MSDS documents).Managing contacts with the Product Compliance Excellence Team and advising, supporting & consulting to various div....


  • Chennai, Tamil Nadu, India ZF Group Full time

    Req ID 68403 Chennai, India Your Tasks• Coordination and managing of work of the shared-service team responsible for execution of all processed focused on ensuring product compliance (related to Cortication, IMDS system and MSDS documents).Managing contacts with the Product Compliance Excellence Team and advising, supporting & consulting to various div....


  • Chennai, Tamil Nadu, India ZF Group Full time

    Req ID 68403 Chennai, India Your Tasks• Coordination and managing of work of the shared-service team responsible for execution of all processed focused on ensuring product compliance (related to Cortication, IMDS system and MSDS documents).Managing contacts with the Product Compliance Excellence Team and advising, supporting & consulting to various div....


  • Chennai, Tamil Nadu, India Chargebee Full time

    We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are...


  • Chennai, Tamil Nadu, India Chargebee Full time

    We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are...


  • Chennai, Tamil Nadu, India System Soft Technologies Full time

    Job Summary:We are looking for an energetic Production Support Specialist to join our team. In this role, you'll work cross-functionally with business operations and to create and optimize workflow processes.Responsibilities:The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that are beyond...


  • Chennai, Tamil Nadu, India McDermott International Full time

    Job Overview: The Senior Subcontracts Specialist uses best practices and knowledge of internal or external issues to improve the subcontracts discipline within McDermott. They will act as a resource for colleagues with less experience and share their conceptual and practical expertise related to the subcontracts discipline. The Senior Subcontracts...

  • Product Specialist

    2 weeks ago


    Chennai, Tamil Nadu, India Rocketlane Full time

    Rocketlane is a startup founded in April 2020 by Srikrishnan, Vignesh, and Deepak. Before Rocketlane, they had experience running a successful startup named Konotor, which was acquired by Freshworks in 2015. Rocketlane has several paying customers and was launched to the public in June 2021. The company is VC-funded and backed by Matrix Partners and Nexus...


  • Chennai, Tamil Nadu, India ASSA ABLOY Full time

    An Amazing Career Opportunity for Digital Engagement Specialist Location: Chennai, India (Hybrid) Job ID: 28375 Profile Summary Working closely with Demand Generation, Web Development and Marketing Managers, the Digital Engagement Specialist provides advisement and strategic execution of digital campaigns for our global technology business,...

  • Warranty Specialist

    2 weeks ago


    Chennai, Tamil Nadu, India ECS Automotive | Setting the Standard Full time

    The ECS Group has been a leading provider of retail network solutions to global automotive brands for almost 30 years. Working with automotive manufacturers and companies we are "Setting the Standard" in providing effective and sustainable business solutions and services to support management teams on a global basis.Our goal is to be the global partner of...


  • Chennai, Tamil Nadu, India McDermott International Full time

    Job Overview: he Principal IT Pillar Specialist uses best practices and knowledge of internal or external issues to improve the IT Pillar discipline within McDermott. They will act as a resource for colleagues with less experience and share their conceptual and practical expertise related to the IT Pillar discipline. They solve complex problems and use...

  • Product Specialist

    2 weeks ago


    Chennai, Tamil Nadu, India Freshworks Full time

    Job DescriptionTake ownership of customer issues reported and ensure that they are resolved. Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues.Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds.Document knowledge in the form of FAQs and...

  • B2B Sales Specialist

    2 weeks ago


    Chennai, Tamil Nadu, India Decathlon Chennai Full time

    Company is your one stop shop for buying sports goods online in India. We are B2C now, open for all to buy sports products at an extremely affordable.Role DescriptionThis is a full-time on-site role located in Chennai for a B2B Sales Specialist. The B2B Sales Specialist will be responsible for managing and growing relationships with business customers,...