Product Specialist

2 weeks ago

Chennai, Tamil Nadu, India Rocketlane Full time

Rocketlane is a startup founded in April 2020 by Srikrishnan, Vignesh, and Deepak. Before Rocketlane, they had experience running a successful startup named Konotor, which was acquired by Freshworks in 2015. Rocketlane has several paying customers and was launched to the public in June 2021. The company is VC-funded and backed by Matrix Partners and Nexus venture partners. Rocketlane was #1 Product of the day when it launched on Product Hunt in June 2021.

Rocketlane enables businesses to onboard their customers better, faster, and smoother, through a new collaborative experience. It is also a platform for Professional Services Businesses.

As a Sales Enablement Manager at Rocketlane, you will empower our sales team to succeed in their roles.
You will be responsible for defining and executing an enablement strategy that equips our sellers with the knowledge, skills, and collateral needed to effectively position Rocketlane and win over prospects.

Grasping the mindset of sellers and developing empathy towards buyers will be essential in enhancing win rates and accelerating the sales cycle.

In this role, you will work closely with the sales leadership, product marketing team, and product managers to devise effective sales plays and enablement plans.

What's the opportunity?

Product Support is the first line of contact for customers experiencing issues with adoption, integration configuration, operation, and management of Rocketlane solutions. They are, in many ways, the post-sale "face of Rocketlane" and are passionate problem-solvers.

The ability to visualise problems, strong analytical and troubleshooting skills are key to being successful in this role. You will be responsible for the diagnosis and analysis of customer issues, ensuring the best customer experience. You'll be expected to bring first-level detailed diagnosis from Support into Product/Engineering.

What will I be doing?

Receive and triage incoming cases (email, phone, and web)

Provide product support to clients related to technical and operational aspects of the product, including troubleshooting, educating on product features, and providing related product integrations (eg. Salesforce, Jira etc.)

Collaborate and communicate/escalate issues with other Product Support team members
Deliver a consistent, responsive, and satisfying customer experience at each touchpoint.

Be responsible for the collation of key metrics/data points to enable reporting and analysis of customer satisfaction

Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process

What skills and experience do I need?

A degree in a technology-related program or equivalent experience in a Product Support role

Strong verbal and written communications skills

Tech-savvy individual with customer-first mentality and enthusiasm to build customer loyalty

Excellent organisational skills, diligent working style and an eye for detail

Excellent customer service and interpersonal skills

What's in it for me?

Great opportunity: Rocketlane genuinely cares about everyone we hire. You'll learn new things and grow no matter how experienced you are; you will be working with founders who have more than three decades of collective experience in building significant B2B SaaS startups.

Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out the MTT(Meet The Team) videos on our LinkedIn.

Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.

Growth: If you want to sit on a rocketship for career growth, here's your chance.

Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.

Monetary rewards and benefits: Competitive salary, flexible leave policy, and more

  • Product Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India upGrad Full time

    Hiring for a prominent Asset Management Company (ICICI AMC) for the position of product specialistLocation: Chennai or Hyderabad1)Seeking individuals who are pursuing CFA (Level 2 or 3) or already qualified with at least 2 years of experience in the Banking, Financial Services, and Insurance sector. Must possess a strong understanding of the stock market and...

  • Product Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India upGrad Full time

    Hiring Product Specialist for a leading AMC (ICICI AMC)Location: Chennai or HyderabadCandidates should be CFA Pursuing (Level 2 or 3) or qualified with a minimum of 2 years of experience in the BFSI industry.Good knowledge about the stock market and Mutual Funds is a must.We are specifically searching for Wealth Managers and Wealth Counselors with at least 8...

  • Senior Product Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Ascensia Diabetes Care Full time

    Ascensia Diabetes Care is a global specialist company dedicated to helping people with diabetes, aiming to simplify their lives through innovative solutions. Our values are crucial at Ascensia, guiding our decisions and interactions, shaping our culture: Resilient Growth Mindset Executional Excellence Courageous Leadership Inclusive Collaboration Living...

  • Product Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India upGrad Full time

    Job Title: Product Specialist at a Top Asset Management Company (ICICI AMC)Company: Leading AMC (ICICI AMC)Location: Chennai or HyderabadCandidates should have CFA Pursuing (Level 2 or 3) or qualified with a minimum of 2 years of experience in the BFSI industry.Good knowledge of the Stock Market and Mutual Funds is required.Looking for Wealth Managers and...

  • Sr Product Specialist

    2 months ago

    Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    Product ConsultantQualification:Science / Engineering graduateResponsibility:Pre-sales: Participate in presales interactions with customers when showcasing solution etc. Participate in solution response teams to ensure technical feasibility. Provide support to the Product Consultant by creating case studies, solution etc under guidance, when required.Product...

  • Production Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Technocracy Private Limited Full time

    Company DescriptionTechnocracy Private Limited is a leading technology solutions company based in Singapore, India, and Japan. We specialize in cloud security, data migration, and software testing. With a strong focus on innovation and cutting-edge technologies, we provide comprehensive and tailored solutions to address the evolving needs of businesses in...

  • Production Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Technocracy Private Limited Full time

    Company DescriptionTechnocracy Private Limited is a leading technology solutions company based in Singapore, India, and Japan.We specialize in cloud security, data migration, and software testing.With a strong focus on innovation and cutting-edge technologies, we provide comprehensive and tailored solutions to address the evolving needs of businesses in...

  • MSDS Product Compliance Specialist

    1 month ago

    Chennai, Tamil Nadu, India ZF Group Full time

    Req ID 68403 Chennai, India Your Tasks• Coordination and managing of work of the shared-service team responsible for execution of all processed focused on ensuring product compliance (related to Cortication, IMDS system and MSDS documents).Managing contacts with the Product Compliance Excellence Team and advising, supporting & consulting to various div....

  • MSDS Product Compliance Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India ZF Group Full time

    Req ID 68403 Chennai, India Your Tasks• Coordination and managing of work of the shared-service team responsible for execution of all processed focused on ensuring product compliance (related to Cortication, IMDS system and MSDS documents).Managing contacts with the Product Compliance Excellence Team and advising, supporting & consulting to various div....

  • MSDS Product Compliance Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India ZF Group Full time

    Req ID 68403 Chennai, India Your Tasks• Coordination and managing of work of the shared-service team responsible for execution of all processed focused on ensuring product compliance (related to Cortication, IMDS system and MSDS documents).Managing contacts with the Product Compliance Excellence Team and advising, supporting & consulting to various div....

  • Senior Product Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Chargebee Full time

    We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are...

  • Senior Product Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Chargebee Full time

    We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are...

  • Production Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India System Soft Technologies Full time

    Job Summary:We are looking for an energetic Production Support Specialist to join our team. In this role, you'll work cross-functionally with business operations and to create and optimize workflow processes.Responsibilities:The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that are beyond...

  • Senior Subcontracts Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India McDermott International Full time

    Job Overview: The Senior Subcontracts Specialist uses best practices and knowledge of internal or external issues to improve the subcontracts discipline within McDermott. They will act as a resource for colleagues with less experience and share their conceptual and practical expertise related to the subcontracts discipline. The Senior Subcontracts...

  • Digital Engagement Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India ASSA ABLOY Full time

    An Amazing Career Opportunity for Digital Engagement Specialist Location: Chennai, India (Hybrid) Job ID: 28375 Profile Summary Working closely with Demand Generation, Web Development and Marketing Managers, the Digital Engagement Specialist provides advisement and strategic execution of digital campaigns for our global technology business,...

  • Principal IT Pillar Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India McDermott International Full time

    Job Overview: he Principal IT Pillar Specialist uses best practices and knowledge of internal or external issues to improve the IT Pillar discipline within McDermott. They will act as a resource for colleagues with less experience and share their conceptual and practical expertise related to the IT Pillar discipline. They solve complex problems and use...

  • Warranty Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India ECS Automotive | Setting the Standard Full time

    The ECS Group has been a leading provider of retail network solutions to global automotive brands for almost 30 years. Working with automotive manufacturers and companies we are "Setting the Standard" in providing effective and sustainable business solutions and services to support management teams on a global basis.Our goal is to be the global partner of...

  • Product Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Freshworks Full time

    Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...

  • Product Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Freshworks Full time

    Job DescriptionTake ownership of customer issues reported and ensure that they are resolved. Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues.Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds.Document knowledge in the form of FAQs and...

  • B2B Sales Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Decathlon Chennai Full time

    Company is your one stop shop for buying sports goods online in India. We are B2C now, open for all to buy sports products at an extremely affordable.Role DescriptionThis is a full-time on-site role located in Chennai for a B2B Sales Specialist. The B2B Sales Specialist will be responsible for managing and growing relationships with business customers,...