(High Salary) Presales Executive

1 week ago


Delhi, Delhi, India Livspace Full time
Responsibilities

  • Make outgoing calls to potential customers to schedule highquality leads for sales.
  • Identify customer's needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Seize opportunities to upsell services when they arise.
  • Follow up with potential customers in a timely manner if necessary.
  • Manage a large number of outbound calls in a timely manner.
  • Document all call information in the CRM according to standard operating procedures.
  • Meet personal/team qualitative and quantitative targets.
  • Possess strong knowledge of Livspace services to identify customer needs when qualifying them.
  • Keeping records of customer interactions and different transactions, recording details of comments, inquiries & and complaints.
  • Communicate effectively and professionally in all forms of communication with internal and external customers.
Qualifications

  • A graduate in any stream regular education) 25 years of relevant experience in telesales, inside sales, or similar
  • Familiar with CRM & cloud telephony systems and practices
  • Customer focussed and adaptable to different personality types
  • Have the ability to multitask, set priorities, and manage time effectively
  • Possess previous experience in a call centre dealing with Indian consumers.
  • Superior listening, verbal, and written communication skills
  • Proficient in spoken English with proper grammar & and fluency

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