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Customer Service Executive
1 week ago
- Job description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Customer service executive.Principal responsibilities
- To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLAs).
__:
- Meet targets on productivity and accuracy within stipulated time frame. Instructions/requests are correctly interpreted and fully undertaken. Ensure that work is completed in accordance with established procedure and standards
- Effectively and efficiently process to achieve business goals on productivity, accuracy and improvements of process. Proactively identify issues, if any, and escalate.
- Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation. Proactively seek out opportunities to provide internal and external customers with service excellence in the most effective and efficient manner. Get it right the first time.
- Ensure that the customer issues / problems are effectively investigated and resolved. Listen, understand and deliver excellent customer service. Ensure that fraud/errors/irregular transactions (if any) are identified and escalated. Share knowledge, best practice and experience with colleagues in achievement of their goals & business objectives.
- Participate in team meeting / team activities and work towards sustaining team spirit. Demonstrate dependability and support the team in achieving its goals
- Maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- Develop Solutions to problems and identify process and service improvements that enhance customer satisfaction and business results.
- Need to have knowledge of mortgages/Preferably India Mortgage.
Requirements:
- Ability to understand and interpret numeric data.
- Possess good conversational and written skills in English.
- Flexibility to work in shifts.
- Ability to learn quickly and transfer knowledge appropriately.
- Attention to details.
- Basic computer knowledge
- Committed, responsible and takes ownership in the role
- Ability to maintain focus while working with voluminous data.
- Ability to multitask.
- Committed to equal employment opportunities
You'll achieve more when you join HSBC.
**Issued by HSBC Electronic Data Processing (India) Private LTD
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