![CrimsonLogic Pte Ltd](https://media.trabajo.org/img/noimg.jpg)
Senior Application Support Engineer
2 weeks ago
Responsibilities:
Provide advanced technical support for specific applications/systems, serving as the escalation point for complex issues from L1 support.
Analyze and troubleshoot intricate technical problems, conduct in-depth root cause analysis and implementing
effective solutions or bug fixes to
ensure optimal system performance.
Collaborate closely with L1 support and/or customer, development teams, and other cross-functional teams to resolve escalated issues and implement preventive measures.
Lead and participate in the planning and execution of application upgrades, patches, and migrations.Mentor and guide junior support engineers, contributing to their professional development and knowledge enhancement.
Develop and maintain comprehensive documentation for troubleshooting procedures, known issues, and solutions.
Collaborate with development teams to prioritize bug fixes, enhancements, and new feature implementations based on customer feedback and support trends.
Proactively monitor system performance, logs, and alerts to identify potential issues and implement preventive measures.Participate in on-call rotation to provide after-hours support as needed.
Understand applications domain and various integration channels , have hands-on on application source code flow, functionality , and assist/guide external vendors or govt agencies to integrate their systems with our system by resolving their queries and technical issues .Closely work with customer support staff to resolve day-to-day issues, queries from end users , customer's internal audit departmentand assist in customer in smooth day-to-day business function.
Qualifications:
Bachelor's or Master's degree in Computer Science or related field.
Experience:
Minimum of
4 to 5 years of experience in L2 Application Support
with a strong focus on
Java technologies , SQL , PL/SQLSolid experience in SQL, PL/SQL using relational database.
Solid understanding of Java core concepts, multithreading, and design patterns, webservices (SOAP), REST APIs and with respective strong programming skills.
Experience with middleware technologies such as Servlets, JSP Oracle weblogic and respective enterprise applications development and maintenance.Proficiency in troubleshooting Java applications, including memory profiling, performance tuning and SQL tuning.
Strong analytical and problem-solving skills with a proactive approach to issue resolution.
Experience on Spring, Hibernate is and additional advantage.
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